Field Service Coordinator jobs in San Antonio, TX

WHY JOIN US?

Capitol Home Health is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Marble Falls and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating that quality patient care is the core value of our agencies!

Each year, our employees are surveyed by Texas Monthly which has resulted in Capitol receiving the Best Companies to Work for in Texas award since 2014! We have also had the honor of being recipients of the Aggie 100 award which signifies us as one of the fastest growing Aggie-owned companies. Capitol is also an esteemed Inc. 5000 award winner since 2016. Capitol not only excels in patient care, but also in employee care. Together, we make a difference in our community!

Job Description Summary

The Scheduling Coordinator works under general supervision of the Administrator to coordinate, prepare, data entry and schedule patients.

Essential Job Functions/Responsibilities

1. Input patient referrals into home health/hospice software (Kinnser).
2. Staff patients to appropriate field staff according to both demographic areas and medical specializations to best fit the patient's needs.
3. Receive and route associated paperwork to and from appropriate staff members including faxes. Work with department representatives as necessary to facilitate and expedite the efficient flow of documentation and to resolve routine administrative problems.
4. Create, maintain and amend necessary patient information in Kinnser across all services as well as in patient's online profile/chart.
5. Extract and release information according to specified criteria and in strict compliance with established policies, procedures, and/or regulations. Answer questions from client departments and others on specific data as requested and prepare reports as needed.
6. Ensure strict confidentiality of client records according to Policy and Procedures of Capitol.
7. May lead, guide, and allocate work to employees on a task by task basis.
8. Maintain tracking of clinical and field staff notes.
9. Communicate effectively, both orally and in writing.
10. Make administrative and procedural decisions and judgements on sensitive, confidential issues.
11. Knowledge of computer data entry systems, protocols and procedures.
12. Knowledge of relevant policies, procedures, and regulations pertaining to the release of confidential information.
13. Resolve data input, storage and/or retrieval problems and to design solutions and modifications.
14. Interact with other staff members to resolve problems and inquiries.
15. Establish and maintain efficient data and information flow.
16. Operate as a primary source of information on specialized data files and records for both internal and external clientele.
17. Resolve problems and inconsistencies with data. Perform limited data analysis and prepare and generates various reports.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Position Qualifications

1. An Associate's/Bachelor's degree in related field.
2. Two (2) years' experience or more working in a related field/position.
3. Demonstrated ability to work with Microsoft Suite and home care/hospice software; Kinnser experience preferred.
4. Ability to communicate tactfully with customers and the community.
5. Access to reliable transportation.