Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) I. Purpose of Position As a Field Service Technician, you will specialize in the installation, training, and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment at our end user locations.
Our technicians also serve as the primary resource for customer application questions involving the use of our equipment, including proper technique and accessory usage.
II. Key Responsibilities Specialize in the installation and basic repair of Coats®, BaseLine™ and Ammco® aftermarket tire and wheel service equipment.
Advise customers with application questions involving the use of our equipment including proper techniques and accessory usage.
Conduct installation and removal of tire and wheel service equipment. Conduct product training and demonstration during installation of new equipment to end-users.
Conduct the billing and collection for services rendered, including processing invoices as well as collecting cash, checks, and other forms of payment.
Manage parts inventory and perform a cycle count of inventory in each of the defined time periods. Perform other duties and responsibilities as assigned.
III. Relationships Interactions with, but not limited to, customers of Hennessy products, shop managers, automotive technicians, and other members of the tire and wheel services industry.
This position will also have interaction with various employees of Hennessy, especially employees of the field service, customer service, and finance departments.
WHO YOU ARE (Qualifications) IV. Education, Background and Skill A high-school diploma or equivalent is required. A technical degree in a related field is preferred.
The successful candidate must have basic mechanical and electrical aptitude as demonstrated by 1-2 years of mechanical / electrical installation, repair and / or assembly, or other relevant work experience and / or by completing relevant technical education courses.
Working knowledge of electrical systems, pneumatics, and hydraulics, including the ability to read schematics and use the appropriate testing devices proficiently preferred.
Minimum 1 2 years Customer Service experience with a demonstrated dedication to and a history of providing outstanding service and support as well as a positive, professional, proactive presence that will develop confidence, trust, and respect with our customers is required.
Ability to plan, schedule and coordinate activities to satisfy customer needs on a timely basis. Outstanding communication (both oral and written) skills.
Must be fluent in English, including verbal and written Able to calculate costs for the end users, basic math skills. Proficient in computer and internet usage.
Clean driving record with current legal state driving license. Physical requirements include the ability to lift and carry up to 50lbs.
Last updated : 2024-04-07
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