Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
General Job Description- We are looking to hire a fulltime career minded Field Service Technician to join our team who is willing to travel throughout the US to support our high demand and growth in the Continuous Emission Monitoring System (CEMS) industry. The individual must have the ability for troubleshooting analytical instrumentation and sampling systems and retains a high mechanical aptitude. The job includes service and auditing of CEMS, In-house custom system builds, flow control panels, bench repairs and field installations & support. CEMS experience is a plus but not required. We are willing to train the right self-motivated hard-working individual with good mechanical & electrical aptitude. Former military or environmental science background a plus.
About Us- CEM Service Group is a 27-year-old company, well established within the environmental air compliance industry. We provide technical and consulting services to commercial and industrial clients in a wide variety of industries including power generation, pharmaceutical, cement, and many others. CEM Service Group has been providing our clients with expert, professional services since 1997. From custom design and sales of continuous emission monitoring systems (CEMS) to expert field service and support, we are a full service CEMS organization. Through our commitment to our environment and dedicated service to our Client’s, the CEM Service Group provides a superior combination of state-of-the-art technologies for compliance and process emissions monitoring solutions with integrity, reliability, and a strong focus on developing long-term business relationships.
Qualifications- Qualified applicants should have the following:
· Valid Driver’s License
· Advanced troubleshooting skills
· Solid electrical/mechanical aptitude
· Pneumatic flow troubleshooting skills
· Ability to read wiring and flow schematics
· Willing to climb ladders and not adverse to heights
· Physically fit for the job tasks required
· Ability to travel as required
· Analytical instrumentation familiarity a plus but not required
· Organizational skills and attention to detail a must
Job Type: Full-time
Pay: $15.00 - $30.00 per hour
Expected hours: No less than 40 per week
Schedule:
Willingness to travel:
Work Location: In person
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