Field Service Director jobs in Carmel, IN

Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Sr. Field Service Tech - Indianapolis, IN (Remote)
  • Signode -Sr. Field Service Tech
  • Indianapolis, IN FULL_TIME
  • Sr. Field Service Tech - Indianapolis, IN (Remote)

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $35-$39/hourly 

    Summary

    Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines.  This position requires daily travel by auto with frequent overnight stays.  Daily drive time is usually from 1 to 6 hours on a given day.

    Essential Functions

    • Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation.  
    • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
    • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
    • Monitor and manage their service call schedule for accuracy and completion.
    • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
    • Make adjustments and test for proper operation on designated equipment assigned.
    • Assist with proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities.
    • Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
    • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
    • Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
    • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned territory.

    Position Qualifications

    Education: High School Degree GED required. 

    Experience: 1-3 years of transferable experience with electrical or mechanical background.  Basic knowledge of Microsoft systems and general computer mobility.

    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Safety and Security 
    • Customer Focus 
    • Process Management 
    • Results-oriented 
    • Problem solving 
    • Resourcefulness 
    • Team player 
    • Listening

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • 7 Days Ago

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Premium Insurance Field Auditor- Indianapolis, IN
  • EXL Service
  • Indianapolis, IN FULL_TIME
  • The Role and Responsibilities: The Premium Insurance Field Auditor conducts insurance policy audits for Worker’s Compensation, Auto and General Liability policies. This is done by auditing the policyh...
  • 14 Days Ago

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Field Supervisor
  • Roto-Rooter Plumbing & Drain Service
  • Lafayette, IN FULL_TIME
  • Field Supervisor - Estimator is primarily responsible for working with the customers determining the feasibility of work after water damage on the properties. Inspects job site to establish the initia...
  • 15 Days Ago

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Preschool Director
  • TCF - Preschool Director (Indiana Area)
  • Indianapolis, IN FULL_TIME
  • Job description TCF - School's Administration is an expading management team seeking for Preschool Directors to our schools located in Indianapolis area. We’ve been shaping, fueling and nurturing chil...
  • 1 Month Ago

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Assistant Director
  • TCF - Preschool Director (Indiana Area)
  • Greenwood, IN FULL_TIME
  • JOB DESCRIPTION Academy Assistant Director Job Summary Assists and supports the Director in all aspects of management of the academy, to include human resources, marketing, customer relations, financi...
  • 1 Month Ago

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Assistant Director
  • TCF - Preschool Director (Indiana Area)
  • Fishers, IN FULL_TIME
  • JOB DESCRIPTION Academy Assistant Director Job Summary Assists and supports the Director in all aspects of management of the academy, to include human resources, marketing, customer relations, financi...
  • 2 Months Ago

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0 Field Service Director jobs found in Carmel, IN area

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Head of Customer Success
  • PAXAFE
  • Indianapolis, IN
  • Who we are Our supply chain lacks visibility! Every Pharmaceutical supply chain, transportation and quality executive. A...
  • 3/28/2024 12:00:00 AM

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Manager of Transformation
  • OPEN OPENLANE US Inc
  • Carmel, IN
  • Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company build...
  • 3/28/2024 12:00:00 AM

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Internal Revenue Agent/ Senior Revenue Agent (Examiner)- (6 Month Roster) - Amended
  • Department Of The Treasury
  • Carmel, IN
  • Duties WHAT IS THE LARGE BUSINESS AND INTERNATIONAL (LBI) DIVISION? A description of the business units can be found at:...
  • 3/27/2024 12:00:00 AM

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7on7off Registered Nurse- Hospice- Carmel
  • The Care Team Home Health & Hospice
  • Carmel, IN
  • Job Details Job Location Carmel - Hospice - Carmel, IN Description Come join our growing team! Care Hospice partnered wi...
  • 3/27/2024 12:00:00 AM

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Growth Specialist
  • Theta Chi Fraternity
  • Carmel, IN
  • Position Title – Growth Specialist (multiple positions available) Reports to – Director of Growth Location – Theta Chi F...
  • 3/26/2024 12:00:00 AM

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Store Leadership Intern - Summer 2024
  • Meijer
  • Carmel, IN
  • As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community...
  • 3/26/2024 12:00:00 AM

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Director Advisory Services
  • Baker Hill Solutions
  • Carmel, IN
  • Job Description Job Description Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, ...
  • 3/25/2024 12:00:00 AM

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Executive Director - Assisted Living
  • Comfort Health Management
  • New Whiteland, IN
  • Are you an experienced Executive Director who enjoys creating a positive work environment for your staff and having a co...
  • 3/24/2024 12:00:00 AM

Carmel occupies the southwestern part of Hamilton County, adjacent to Indianapolis and, with the annexation of Home Place in 2018, is now entirely coextensive with Clay Township. It is bordered to the north by Westfield, to the northeast by Noblesville, to the east by Fishers, to the south by Indianapolis in Marion County, and to the west by Zionsville in Boone County. The center of Carmel is 15 miles (24 km) north of the center of Indianapolis. According to the 2010 census, Carmel has a total area of 48.545 square miles (125.73 km2), of which 47.46 square miles (122.92 km2) (or 97.76%) is lan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Director jobs
$154,795 to $196,529
Carmel, Indiana area prices
were up 1.3% from a year ago

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