Field Service Director jobs in Costa Mesa, CA

Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Field Service Supervisor (Commercial Dock/Door Industry)
  • National Equipment & Service Corporation
  • Santa Ana, CA FULL_TIME
  • National Equipment and Service provides complete commercial dock and door installation, maintenance, and repair services, as well as servicing of warehouse equipment. Serving primarily Southern California, we’re expanding operations! Join our growing team and help provide our customers with a safe and efficient workplace!

    A successful Field Service Supervisor (FSS) will be hands-on when needed and manage a team of Field Service Technicians who will install, maintain, and repair industrial doors, loading dock equipment, and material handling systems throughout the Southwest Region. FSSs must be available to travel throughout Orange County, LA County, Riverside County, San Bernardino County, San Diego County, and beyond, in some cases. However, Dispatch does their best to keep FSSs close to home.

    FSSs must be presentable and showcase good customer service skills, as you will serve as the face of the company and be the primary point of contact at job sites. FSSs will also work directly with our sales team and act as a technical resource. FSSs will be required to work independently in the field with little to no supervision. A Strong work ethic is a must. FSSs must be able to work independently or with a team in a field environment.

    This position requires some experience with welding and working with mechanical, hydraulic, and/or electrical systems. Prior experience in the repair or installation of industrial equipment and welding is preferred, but not necessary. This position requires the ability to work outdoors, at heights, and lift up to 75 lbs. Due to our customers' policies, this position requires a complete background screening. Also, candidates will be required to drive company vehicles, so a pre-employment drug screening, along with clean driving record and satisfactory DOT physical are mandatory.

    While most of our training is hands-on in the field alongside an experienced FSS or Field Services Manager, we also provide Employment Orientation to teach you the fundamentals of the equipment and our company culture. We’re proud to say that our employees work together to help build the best work environment in the industry.

    Managerial Responsibilities:

    • Serve as a company role model for all Field Technicians.
    • Serve as Project Manager for large or complicated jobs.
    • Regularly drop in on Technicians to ensure safety protocols are being followed, do quality control spot checks on work, and perform field training.
    • Perform evaluations on all technicians and design training programs and schedules.
    • Design/execute plan to significantly improve Technician performance every 90 days.
    • Review, approve, revise Technician Work Orders/Service Reports.

    Technical Responsibilities:

    • Perform Preventative Maintenance by cleaning, lubing, cycling, and inspecting all aspects of serviceable equipment.
    • Perform inspections, repairs, service, testing, troubleshooting, and installation on a variety of warehouse and loading dock equipment.
    • Troubleshoot industrial equipment, mechanisms, and mechanical/electrical circuits.

    Required:

    • ***MUST HAVE extensive experience with maintenance, repair, and installation of commercial doors (sheet, slat/fire, sectional, high-speed, etc.) and loading dock equipment (dock/pit levelers, EODs, vehicle restraints/truck locks, etc.)***
    • Experience with hydraulic and/or pneumatic maintenance, repair, and/or service.
    • Experience in welding and steel fabrication.
    • Experience with electrical work.
    • Experience hiring, training, developing, and off-boarding double-digit direct reports.
    • Must be a natural leader and problem solver.
    • Able to thrive in a diverse, fast paced, technology-driven, field service environment.
    • Able to follow all safety procedures and company policies at all times.
    • Able to work well without supervision and in a team environment.
    • Must have excellent customer service skills and be a strong communicator.
    • Must maintain a professional demeanor at all times.
    • Must have a valid A, B or C Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to our insurance carrier.
    • Must be able to pass a criminal background check, drug screening, and physical.

    Preferred:

    • Previously worked for a competitor or manufacturer in the dock/door industry
    • Bilingual: Spanish

    Benefits:

    • Medical/Dental/Vision (50% employer contribution for Medical)
    • Additional Insurances: Life, Critical Illness, Accident, etc.
    • 401(k)
    • 2 weeks Paid Time Off
    • 7 Paid Holidays
    • 1 Floating Holiday
    • Company-branded gear
    • Tuition Reimbursement
    • Aerial Lift Certification AND Forklift Certification
    • OSHA 10/30 (dependent on role)
    • Company provides: Van/Truck, gas card, iPhone, iPad, all PPE, and all tools.
    • Overtime Opportunities.
    • Paid drive time.
    • Comprehensive training program.
    • HUGE room for growth; we're always open to CREATING new roles to fit our needs and people's strengths.
    • Technicians get top priority when applying internally to any position.
    • Weekly Paychecks.
    • Employee Assistance Program.
    • Free Wellness Program.
  • 11 Days Ago

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Field Service Supervisor (Commercial Dock/Door Industry)
  • National Equipment & Service Corporation
  • Irvine, CA FULL_TIME
  • National Equipment and Service is a leading provider of comprehensive commercial dock and door installation, maintenance, and repair services. We also specialize in servicing warehouse equipment. With...
  • 26 Days Ago

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Director, Digital Marketing
  • Service Champions Inc
  • Irvine, CA FULL_TIME
  • Champions Group is a fast-growing home services group of 19 individually branded Plumbing, Heating and Air Conditioning companies. We partner with local brands that put our people and customers first ...
  • Just Posted

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Director, Service
  • KYOCERA Document Solutions America, Inc.
  • Irvine, CA OTHER
  • Overview When you join KYOCERA Document Solutions West, LLC you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, ...
  • 1 Month Ago

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Field Service Technician I
  • Canon Solutions America, Inc.
  • Irvine, CA OTHER
  • OverviewIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and servic...
  • 19 Days Ago

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Field Service Technician II
  • Canon Solutions America, Inc.
  • Irvine, CA OTHER
  • OverviewSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon Solutions A...
  • 20 Days Ago

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0 Field Service Director jobs found in Costa Mesa, CA area

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Services Coordinator (273/LS)
  • National Community Renaissance
  • Santa Ana, CA
  • National Community Renaissance (National CORE) is one of the nation's largest and most respected affordable housing deve...
  • 3/28/2024 12:00:00 AM

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Area Enterprise Service Director
  • Defenders
  • Orange, CA
  • Company Overview: The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the dif...
  • 3/28/2024 12:00:00 AM

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Regional Director of Career Services
  • IEC CORP GROUP
  • Irvine, CA
  • Job Details Salary Range $95,000.00 - $100,000.00 Salary/year Description International Education Corporation is a leade...
  • 3/28/2024 12:00:00 AM

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Customer Care Representative Irvine, CA Customer Care
  • Landsea Homes Corporation
  • Irvine, CA
  • * customer care representative **Customer Care Representative** **Location:** Irvine, CA **Primary Responsibilities Incl...
  • 3/26/2024 12:00:00 AM

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On-Call Archaeologist
  • Stantec
  • Pasadena, CA
  • Grounded in safety, quality, and ethics, our experts lead their fields and guide our work with rigor, a creative spirit,...
  • 3/25/2024 12:00:00 AM

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Director of Service
  • Allied Universal® Technology Services
  • Santa Ana, CA
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 3/20/2024 12:00:00 AM

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Director of Service
  • Allied Universal® Technology Services
  • La Puente, CA
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 3/20/2024 12:00:00 AM

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Director of Service
  • Allied Universal® Technology Services
  • San Diego, CA
  • Overview When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security sy...
  • 3/20/2024 12:00:00 AM

Costa Mesa (/ˌkoʊstə ˈmeɪsə/) is a city in Orange County, California. Since its incorporation in 1953, the city has grown from a semi-rural farming community of 16,840 to a primarily suburban and edge city with an economy based on retail, commerce, and light manufacturing. The population was 109,960 at the 2010 United States Census. Costa Mesa is located 37 miles (60 km) southeast of Los Angeles, California, 88 miles (142 km) north of San Diego, California and 425 miles (684 km) south of San Francisco, Costa Mesa encompasses a total of 16 square miles (41 km2) with its southernmost border only...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Director jobs
$177,605 to $225,489
Costa Mesa, California area prices
were up 3.0% from a year ago

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