Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
Benefits:
Newly hired employees are eligible for benefits on the first day of the calendar month following hire date.
Summary of Position:
Flex Leasing Power and Service is looking for a Field Service Technician to deliver the desired customer service experience. This person must be a self-starter and be willing to learn the details of the Flex Turbine, a reliable small gas turbine generator with the capability to run on a wide range of oil field gases. This person will be part of the Service and Operations organization whose goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases equipment reliability.
Duties and Responsibilities:
Field Service Work
Safety
Team Work
Requirements
Minimum Qualifications:
Level II: Before advancement to this level employee must have a minimum of two years applicable industry experience. Technician must have a firm understanding of all Level I requirements and expand to more advanced technical training internally and externally (as required). Lead: Before advancement to this level employee must have a minimum of five years applicable industry experience. Employee is considered an expert on the functionality of units. Employee must exhibit strong leadership qualities and also foster a positive team environment. Preferred Qualifications:
Competencies:
Working Conditions: The work sites are in daily travel distance to office. Occasional overnight travel may be required. Work site location are outdoors, typically at remote oil and gas production sites, that will include long walking distances in rough or variable terrain. Overtime, weekends, and after hours call outs may be required. Physical Requirements:
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Flex Leasing Power and Service is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.
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