Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Bane Machinery is the authorized distributor for several major construction equipment manufacturers including Kobelco, Link-Belt Excavators, Hitachi, Dynapac, Terex Trucks and Liebherr. We provide dedicated sales, rentals, parts and service support for our customers. For more information about Bane Machinery log on to www.banemachinery.com.
The Service Technician is responsible for safely providing high quality and effective repair of equipment and provides excellent customer service, maintains professionalism, and ensures appropriate and detailed records for time, parts, supplies, purchases and repairs.
* Note: Our company is not subject to Federal guidelines that require COVID vaccinations for employees *
Duties and responsibilities include, but are not limited to:
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0 Field Service Director jobs found in Fort Worth, TX area