Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Regional Employee Services (Human Resources) Manager / DirectorRegion: AtlanticFull Time / Exempt
Role Purpose
The Director of Employee Services will build and functionally administer a highly scalable, decentralized, best-in-class Employee Services program at the Regional level. The Director will find the balance between our fierce focus on decentralization with the efficiencies of scale for process and systems.The Director will develop, manage, and iterate variety of Employee Services processes spanning the Employee Life Cycle. They must have superior organization and communication skills while maintaining incredible attention to detail in a fast-paced, rapidly growing environment. This individual will develop and lead a team and will both manage and perform both strategic and tactical work in the areas of Talent Acquisition, Onboarding, Benefits, Total Rewards, Training and Development, Compliance, Risk and Safety, Employee Relations, Performance Management, Communication, and Acquisitions. The Regional Employee Services Director will partner with the regional teams in building brand awareness as an “Employer of Choice” in the marketplace.
Role Summary
This is a spectacular opportunity to join a stable, recession-resistant, legacy company and partner with the President to lead the organization’s people and culture function.
The company is rapidly growing and needs an experienced and skilled Human Resources Leader with specific experience in the Atlantic states (DE, MD, OH, PA, VA, NJ, NY, CT) who can bring proven, scalable processes, people analytics knowledge and a passion for creating enduring company cultures. This Director will help build and implement the mechanisms to grow the region including employee services, compliance, retention, risk and safety, and benefits and rewards. In this hands-on environment, the ideal people leader will be driven by the long-lasting impact of their work.Key Job Responsibilities
Reporting directly to the Regional President and working very closely with both the Mountain West Leadership Teams and Apex Partner Services Director of Employee Services, the Regional Employee Services (HR) Manager/Director will play a key leadership role. Areas of impact may include:
Candidate Requirements
A successful candidate will have the following criteria & competencies:
Location
The Regional ES Manager/Director will work from a location within the region, as agreed-upon. Compensation
A competitive compensation package will be available to the selected candidate.
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