Field Service Director jobs in Killeen, TX

Come join the team as a Field Service Technician. Under limited supervision, perform basic to advanced fiber optic troubleshooting, customer disconnects, and service changes for residential and business customers for high-speed internet services. Work closely with the internal Central Office to help maintain and troubleshoot the fiber optic network.

What You’ll Be Doing:

• Understand where the issue lies and be able to troubleshoot remotely or onsite
• Perform basic networking troubleshooting steps (DHCP, NAT, LAN/WAN Configurations, Wi-Fi)
• Provide customer education when possible
• Properly terminate copper & fiber cable (Cat5e, Cat6, single-mode)
• Single Core fusion splice when a customers fiber drop is damaged
• Read construction prints to understand the route of fiber and help with troubleshooting
• Analyze fiber traces utilizing an OTDR
• Use an Optical PON power meter to determine accurate light levels
• Drive in a safe and professional manner to customer homes and around the city to locate our infrastructure
• Be on a rotating on call schedule to respond to emergency damages to our network and infrastructure, includes after hours and weekends
• Basic understanding of electrical circuits
• Take and record accurate information and supporting documents when performing troubleshooting tickets
• Take and record accurate information, pictures, statements, and geolocations when a damage happens to our infrastructure
• Diligently maintain our fiber distribution huts and take the time restore fiber jumpers to a clean and professional appearance

Job Requirements:

• Valid Driver’s License
• Proficient in MS Office
• Able to identify and distinguish colors

Physical Requirements:

• Finger & wrist dexterity & hand/eye coordination
• Ability to use power tools
• Climbing of stairs and ladders
• Ability to walk, stand, bend, lift up to 75lbs (including a ladder)

What’s in it for you?

We truly value our employees and put their well-being first! Here we provide the following:

• Collegial environment of talented professionals
• Growing and well-funded company
• Medical and Dental Plan
• Vision Plan
• PTO
• 401(K) with company match

About Us: Ubiquity invests in, develops, and manages digital communications infrastructure throughout the United States. Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities. Ubiquity’s mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.

Ubiquity is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Ubiquity does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.