Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
At Hobart Service, people and food are our passion. We believe great food brings people together, and the relationships we share feed our inspiration to be the best we can be for one another. As a food equipment service provider, we’ve been dedicated for more than a century to supporting those who are passionate about creating great food and inspired by the people they serve. We are committed to providing reliable service and expert technicians you can trust to help keep your operations running. Likewise, it is our mission to deliver exceptional service that will minimize downtime, empowering foodservice and food retail professionals to focus on what they love most—creating great food for great people. ABOUT HOBART SERVICE Hobart Service is the leading provider of food equipment service nationwide. With more than 125 locations and 1,500 factory-trained service technicians across the US and Canada, we are a dedicated service partner that is just a phone call away. As the OEM service provider for Hobart and the entire line of ITW Food Equipment Group brands, all Hobart Service technicians are factory-trained to provide our customers with the most knowledgeable technicians in the industry. And our parts distribution network provides our technicians with direct access to all our OEM parts, including over 40,000 SKUs in stock and ready for next-day delivery. ABOUT HOBART Hobart is a leading manufacturer of food equipment products for cooking, food preparation, dishwashing, waste reduction, weighing and packaging. Established in 1897 in Troy, Ohio, Hobart has been dedicated for more than a century to supporting commercial and institutional foodservice and food retail professionals by providing premium equipment they can trust, backed by the largest, most experienced service network. Our vision is to lead the foodservice and food retail equipment industry through technology innovation, operational excellence, superior customer service and unsurpassed value. We aim to exceed expectations wherever we go. PART OF ITW FOOD EQUIPMENT GROUP Hobart is a division of ITW Food Equipment Group LLC, an Illinois Tool Works company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables and related services businesses. The ITW Food Equipment Group family of brands in North America includes Hobart, Baxter, Traulsen, Vulcan, Wolf, Berkel, Gaylord, Kairak, Somat and Stero among others.
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