Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
This position is responsible for providing customer on-site diagnosis, maintenance, repair, installation, and/or removal of basic to moderately complex electromechanical motors and equipment. Position with also partner with Technician III’s and Foremen on complex jobs, May work independently on small to medium accounts and/or moderately complex jobs.
When on Field Service jobs you will be paid an additional rate of $10.00 per hour (this includes $5.50 per hour Field Service Premium plus $4.50 per hour meal allowance).
The essential job functions include, but are not limited to:
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0 Field Service Director jobs found in Longview, TX area