Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
Overview
DESCO Operations division is seeking a Field Service Technician - Biomed to join our team. This is a great opportunity to grow your career in healthcare technology management while making a difference in the lives of patients worldwide. With hands-on training, mentorship, and room for advancement, this role is perfect for someone driven, detail-oriented, and eager to expand their expertise in HTM. Previous experience in medical technology repair services or industrial wiring and controls is preferred. Apply now to join our team and help maintain life-saving equipment at the highest standards of quality and service.
Responsibilities
This role is expected to:
Requirements
Physical Requirement:
Required Qualifications
Qualifications
You receive comprehensive benefits from your first day
About DESCO
Every day at DESCO, we feel good knowing that what we do improves the lives of our global partners. DESCO headquarters is located in Hadley, Massachusetts and services clients in a variety of regions throughout the United States. DESCO provides our clients with a variety of services, including staffing, project management, asset management, and manufacturing.
DESCO is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin age, disability, citizenship status, generic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Please be advised that the nature of the work conditions for this position may involve exposure to a variety of healthcare settings and situations. Candidates should be aware that they may encounter a range of healthcare environments and potential exposures while performing their duties.
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