Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
The Field Operations Specialist provides community-based services and participates in outreach initiatives for the state of California's Deaf and Disabled Telecommunications Program. This position works in conjunction with Field Advisors (FAs) and Outreach Specialists to assist in providing exceptional services for the statewide Telecommunications Program. Field Operations Specialists work in both capacities, educating the community about programs and services, and working directly with customers regarding the types of equipment, its functionality, relay services, and the CTAP application process with the Deaf and Disabled communities in California. Services will be provided through videophone, messaging, text, and in person, in the office, at a designated community place, or the consumer’s residence, depending upon need and safety.
Requirements
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:?
Qualifications
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0 Field Service Director jobs found in San Francisco, CA area