Field Service Director manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Director oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Director develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Field Service Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
Pool Director
Job Summary:
Supervises the safety and cleanliness of the club swimming pool and facilities and overseas hiring and management of aquatic staff. May through September position with pre-season hiring and preparation.
Job Tasks:
- Hire, train, supervise and evaluate staff (lifeguards.)
- Lifeguard attire must be uniform and clean. No sneakers or other footwear allowed when guarding in the lifeguard chairs.
- Formulate weekly work schedules and rotation schedules for all pool employees lifeguards and Pool desk.
- Purchase pool chemicals.
- Work with the pool company to maintain pool throughout season. Any additional costs outside
chemicals and seasonal contract with the pool company must be in writing, recorded in journal and approved by the General Manager.
- Maintain proper chemical balance in both main pool and children’s pool.
- Inspect and maintain locker rooms at all times during pool operation. This includes ladies, men’s and children’s showers.
Oversee the front desk staff’s responsibilities which includes:
- Registering members and charges for all guests.
- Book lessons for swim coaches
Oversee the pool deck hand responsibilities:
- Creating a schedule Monday through Sunday
- Provide necessary orientation and training for pool staff prior to pool opening.
- Enforce Club rules for safety and conduct.
- Plan and direct special events, i.e. swim meets, special holiday activities.
- Report all membership issues to General Manager.
- Represents the Club in Swim Meets as required.
- Maintain and keep all necessary records concerning pool attendance, pool chemicals, purchase logs, accident reports and lifeguard schedules.
- Prepare for and accompany any pool inspection from State of Connecticut and Greenwich Health Department. Stay current on all requirements and update General Manager with the same.
- Check and maintain first aid supplies.
- Develop and implement pool safety program.
- Attend weekly meetings with the General Manager and Director of Sports at a time set by both parties.
- Attends staff/committee meetings if required.
- Pool Operators course – Current certification required.
Reports to:
General Manager
Supervises:
Lifeguards and other Pool Staff
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