Field Service Director jobs in Waterloo, IA

Job Description

JOB DETAILS

Position is home office based, preferably residing in Southern Minnesota or Northern / Central Iowa.

Cornerstone Building Brands is seeking a skilled and customer-focused Field Service Technician to join our team. The Field Service Technician will be responsible for performing in-field warranty and service repairs and adjustments on window and door products, ensuring the highest standards of quality, safety, and customer satisfaction.

The ideal candidate will have strong technical expertise, excellent communication skills, and a passion for delivering exceptional service through self-management practices and driven motivation.

DUTIES AND RESPONSIBILITIES

Field Support / Site Visits

• Manage efficient scheduling and execution of assigned site visits
• Perform field repairs, glass replacements, operational adjustments and repairs on windows and doors
• Conduct field evaluations and inspections
• Communicate outcome and update information in CRM as needed
• Provide quality feedback when required

Diagnostic / Technical Support

• Manage a weekly assigned office and travel schedule to support a team of Technical Specialists
• Help manage a diagnostic claims queue by researching and investigating each claim to determine best course of action to resolve complaint
• Communicate to parties involved as needed to assure customer satisfaction
• Update CRM data system with all claim information

Others

• Maintain company provided vehicle
• Manage parts inventory to improve 1st touch closure rate on site visits
• Occasionally travel outside the normal coverage area to support large service projects

Qualifications

• High School Diploma or equivalent
• Knowledge of basic mechanical skills and basic understanding of residential construction of windows and doors is preferred, but not required
• 1-2 years general construction or building products installation experience
• 1-2 years fenestration manufacturing or installation experience
• Valid State driver’s license with an exceptional driving record
• Must be able to interact with customers and contractors in a professional manner
• Basic understanding of computers
• Strong communication skills are required

Additional Information

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play . Full-time* team members receive medical, dental and vision benefits starting day 1.

Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

Full-time is defined as regularly working 30 hours per week. Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines

The US base pay range for this full-time position is $20 to $28 per hour medical, dental, vision benefits starting day 1 401k and PTO.

Our pay ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Full-time is defined as regularly working 30 hours per week.

Last updated : 2024-04-23