Field Service Engineer jobs in Carson, CA

IONNA Field Service Engineer

Job Title

Field Services Engineer

Location

TBD

Reports to

Service Manager

About IONNA:

Welcome to IONNA, the joint venture founded by seven global automotive leaders, including BMW, General Motors, Honda, Hyundai, Kia, Mercedes-Benz, and Stellantis. At IONNA, we're revolutionizing the EV charging landscape in North America by creating a high-powered charging network that's set to redefine the way we drive.

Our Mission:

We're on a mission to make EV charging reliable, accessible, and convenient. With a commitment to deploying a minimum of 30,000 chargers, we're shaping the future of electric mobility, exceeding industry standards and leading the charge toward a sustainable, zero-emission tomorrow.

Why Join IONNA:

• Pioneering Spirit: Be part of a groundbreaking joint venture that is aiming to change the driving experience in North America
• Innovation Hub: Immerse yourself in cutting-edge technology and redefine the future of EVs
• Sustainability Focus: Contribute to a greener planet by powering our stations exclusively with renewable energy
• Dynamic Culture: Join a passionate team committed to shaping the landscape of electric mobility
• Endless Opportunities: Grow professionally in an industry that's set to reshape the automotive world

Join IONNA and be a driving force in the EV revolution. Your journey starts here.

Position Summary

The EV Charger Service Engineer is responsible for technical support related to the corrective/preventive maintenance of EV charger in a specific geographic region, including but not limited to site safety, electrical/electronic system or device maintenance/repair/replacement, site field reports, and other duties as required to properly maintain and operate the site within the contractual requirements.

The successful candidate must be able to work independently with little to no supervision and will be required to work in the field under various conditions. Evening or weekend work is rare but may be requested for emergency response. Candidates must have a strong background in electrical maintenance and troubleshooting.

Responsibilities

• Provide technical support to internal and external clients
• Work closely with internal departments to ensure that any customer issue is resolved in a timely manner
• Identify any technical blocking points or areas that require follow-up or investigation
• Design and maintain documentation and communication processes, policies, and procedures for technical support to customers
• Align with the teams to provide support when releasing a new product, software, or feature
• Perform testing, troubleshooting, repairs, and upgrades/ revisions to a broad range of equipment
• Perform testing on equipment, including but not limited to; insulation testing (megger testing), and performance evaluations of both electronic and electrical
• Work closely with the Planning and Scheduling team to ensure maintenance schedules are adhered to and work orders are completed accurately and on time
• Conduct site safety assessments and identify all safety hazards on jobsite, properly generate and complete LOTO and other safety-related documentation as per OSHA and site-specific requirements
• In field work including electrical and mechanical preventative and corrective maintenance of site equipment, site field reporting, work order completion, and other work as needed
• Communicate with internal and external customers, as required
• Generate professional service-specific reports using a work order system that can be presented to the customer
• Ensure that all issues at the site are documented in the work order system and are addressed in a timely manner
• Planned and unplanned overtime and emergency response work may be required
• Perform training of EV charger and develop training materials

Skills and Experience

• Engineering Degree or Certified Electrician (Journeyman level) from a relevant state
• PPE (Personal Protective Equipment)-Certified NFPA 70E (preferred)
• 3 years’ equivalent experience in servicing electrical power equipment in the commercial or utility energy field and/or formal electrical training
• Experience in ticketing systems: Service Desk, Salesforce, Jira, etc.
• Knowledge of Electric Vehicle Supply Equipment (ISO 15118, J1772, and Electric utility
• Experience of Remote tech support
• Knowledge of OSHA safety requirements including LOTO, Arc Flash, JHA/JSA, etc.
• Ability to analyze and resolve problems independently with a high level of results orientation.
• Excellent technical and non-technical verbal and written communication skills.
• Strong Microsoft Office skills
• Valid state driver’s license
• Ability to lift up to 50 pounds.

IONNA is committed to fair and equitable compensation practices through a competitive base salary, as well as offering bonus programs, comprehensive benefits such as medical, dental, vision, life, 401(K), and paid holidays. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. IONNA is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.