Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
JOB SUMMARY:
The Field Engineer is the third level of support and is responsible for maintaining client networks. As a member of the team, the Field Engineer will have a direct impact on design and feature enhancements that keep our client’s networks running smoothly. This role will be required to ensure that network operations are safe and efficient by monitoring network performance, troubleshooting hardware, and responding to network connectivity issues. Continuous monitoring and maintenance of all client's computer systems, network server hardware, and software applications are the top priority for this role. The Field Engineer will work closely with the Account Manager and NOC to ensure all systems are functioning at 100%. As technology changes, it generates a constant stream of challenges which requires the Field Engineer to continually be innovative in their approach to problem-solving.
General Responsibilities
Technical Skills, Abilities, and Knowledge
Education and related work experience
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0 Field Service Engineer jobs found in Colorado Springs, CO area