Field Service Engineer jobs in Des Moines, IA

Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Field Service Engineer II
  • EMSAR
  • Des Moines, IA OTHER
  • Job Details

    Level:    Experienced
    Job Location:    IA - Des Moines - Des Moines, IA
    Salary Range:    Undisclosed
    Job Shift:    Day
    Job Category:    Skilled Labor - Trades

    Description

    Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR’s portfolio of services includes:

    • On-site technical field support, including maintenance & repair
    • FDA field change orders (“recalls”)
    • Bench repair and remanufacturing
    • Installation
    • Call center
    • Contract manufacturing and logistics
    • FDA compliance and validation
    • Project management
    • Training and education

    DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

    We are looking for Field Service Engineer II who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values.  This advanced-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. 

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: 

    • Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. 
    • Establishes and maintains close communication with assigned customers to ensure maximum operational visibility. 
    • Provide advanced level of engineer support and service work. 
    • Responsible for customer satisfaction pertaining to services provided. 
    • Responsible for following quality practices specified by EMSAR and product vendor 
    • 25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax
    • Provides accurate and timely reporting of service status and escalations pertaining to services. 
    • Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment. 
    • Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks. 
    • Promotes teamwork and cooperation between EMSAR associates and partner staff. 
    • May serve as mentor to junior level field service associates. 
    • May be assigned lead activities for field service operations. 
    • Works regularly with the appropriate dispatcher for work assignments. 
    • Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. 
    • Follows client quality requirements pertaining to services provided. 
    • Supports and applies appropriate quality system processes. 
    • Performs additional duties as needed and/or assigned by supervisor/manager 

     

    DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT” 

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

    • Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures 
    • Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment. 
    • Technical skills: Proficient in the use field service tools and equipment. Able to optimize performance, troubleshoot, and repair equipment independently. 
    • Advanced level technical skills. 
    • Oral/Written communication: Excellent verbal and written communication skills. 
    • Interpersonal skills: Effectively communicates that result in positive internal/external relationships. 
    • Planning/organizing: Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans. 
    • Relies on experience and judgment to plan and accomplish goals. 
    • Familiar with a variety of the field's concepts, practices, and procedures as a field service engineer for any one, or more, divisions. 
    • Ability to exercise critical thinking regarding engineering support problems and solutions Works independently with limited to no direct supervision. 

    Qualifications


    Minimum Education and Experience: 

    • High School diploma or equivalent and 
    • 4-8 years’ technical experience 
    • Valid driver license and liability insurance 
    • Ability to drive personal, fleet and/or rental vehicles 

    Or 

    • Associate degree or Trade school degree and 
    • 2 years technical or related experience 
    • Valid driver license and liability insurance 
    • Ability to drive personal, fleet and/or rental vehicles  

    Or 

    • Bachelor’s degree in the related field and 
    • 1 year technical experience 
    • Valid driver license and liability insurance 
    • Ability to drive personal, fleet and/or rental vehicles 

     

    WORK ENVIRONMENT AND PHYSICAL DEMANDS 

    • Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services. 
    • Frequent bending, squatting and stair climbing. 
    • Use of both hands without restriction and manipulate small hand tools. 
    • Ability to lift up to 50 pounds and move up to 125 pounds without assistance. 
    • Regional day and overnight travel required 
  • 10 Days Ago

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Field Service Engineer
  • Bruker
  • Adair, IA OTHER
  • Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high-performance scientific instruments and high-v...
  • 5 Days Ago

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Robotic Field Service Engineer x3
  • Extension, Inc.
  • Urbandale, IA FULL_TIME
  • Robotic Field Service Engineer x3 Location: Iowa > Urbandale Area Work Type: Direct Hire Reference Number: BH-11551 Contact Details: alyssa@extensionrecruiting.com Profession: Engineering > Programmer...
  • 11 Days Ago

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Field Service Engineer I - Turbomachinery Controls
  • honeywell
  • Des Moines, IA FULL_TIME
  • HONEYWELL/ CCC uses it values of integrity, teamwork, communication, knowledge, and safety to deliver reliable products and excellent service to our customers around the world. We strive to produce an...
  • 9 Days Ago

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Field Engineer
  • IES Communications
  • Des Moines, IA FULL_TIME
  • Job Description Field Engineering Responsibilities: CloseoutRedlinesTest AuditsLessons learnedWarrantiesProduct Submittals Redline(s): The leads and superintendents will oversee submitting changes to ...
  • 11 Days Ago

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Field Engineer
  • Graham Construction
  • Des Moines, IA FULL_TIME
  • Who you are: If you are an engineer/construction professional (new graduates are encouraged to apply!) who is looking to build their career in commercial construction and enjoys building relationships...
  • Just Posted

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0 Field Service Engineer jobs found in Des Moines, IA area

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Electrical/Mechanical Field Service Engineer
  • Aegis Worldwide
  • Des Moines, IA
  • Job Description Job Description Aegis Worldwide Electrical/Mechanical Field Service Engineer - Direct Hire - Great Benef...
  • 3/18/2024 12:00:00 AM

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Maintenance Engineer
  • The Judge Group
  • Osceola, IA
  • The Judge Group has partnered with a food manufacturer south of Des Moines looking for a Maintenance Engineer for their ...
  • 3/18/2024 12:00:00 AM

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Healthcare Engineer - Project Engineer
  • Department of Veterans Affairs
  • Des Moines, IA
  • Summary The position serves as a Project Engineer at the VA of Central Iowa Healthcare System. This position performs pr...
  • 3/18/2024 12:00:00 AM

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Field Service Engineer
  • Aegis Worldwide
  • Des Moines, IA
  • Job Description Job Description Job Title: Field Service Engineer Location: Remote (with access to airport), Preferred l...
  • 3/16/2024 12:00:00 AM

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Project Engineer
  • AVI-SPL
  • Carlisle, IA
  • Description: WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology conn...
  • 3/16/2024 12:00:00 AM

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Senior Field Service Engineer - Omaha, NE
  • Danaher Corporation
  • Des Moines, IA
  • Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healt...
  • 3/15/2024 12:00:00 AM

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Senior Field Service Engineer - Omaha, NE
  • Danaher Corporation
  • Ames, IA
  • Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healt...
  • 3/15/2024 12:00:00 AM

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National Field Service Engineer, Automation - Remote - 80% Travel
  • Danaher Corporation
  • Des Moines, IA
  • Wondering what's within Beckman Coulter Diagnostics? Take a closer look. At first glance, you'll see that for more than ...
  • 3/15/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Engineer jobs
$62,634 to $76,728
Des Moines, Iowa area prices
were up 0.8% from a year ago

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