Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Field Engineer I to provide technical services as it relates to routine and moderately complex maintenance and/or repair of control systems and their components at customer sites or in FLANDERS locations; diagnose and troubleshoot issues as they relate to control systems and their components at customer sites or in FLANDERS shops; communicate with plant engineers at customer sites on technical questions and specifications; provide after-hours support in person and/or over the phone; provide technical information and data to administrative assistant for the creation of quotations and work scopes, information includes job repair requirements, parts for order and use, and associated cost; complete necessary service, time tracking, and expense documentation; maintain tools and test equipment properly; communicate with FLANDERS’ account managers regarding the status of work as it applies to their customers; communicate with FLANDERS’ sales personnel regarding customer questions; identify and assist with repair and manufacturing training needs; ensure that all completed work meets FLANDERS’ standards and complies with FLANDERS’ ISO Quality System; communicate clearly, concisely, and with accuracy to employees, customers, and vendors; appreciate and demonstrate FLANDERS’ Core Values and Principles and Corporate Mission. Must have a bachelor's degree in electrical engineering and 4 years of experience in field service or an industrial environment. Educational or work background must have included knowledge of AC and DC motors, programmable logic controllers (PLC), and/or variable frequency drive (VFD) systems for machine troubleshooting required. Heavy industrial electrical experience required. 70% overnight travel required. Background and drug screen required. Resumes to Flanders Electric Motor Service, LLC Attn: Scott Winslow 8101 Baumgart Rd Evansville, IN 47725 or at swinslow@flandersinc.com. Work to be performed at 2701 S Combee Rd Lakeland, FL 33803.