Field Service Engineer jobs in Utica, NY

Overview

Arcfield is a leading provider of full lifecycle, mission-focused systems engineering and integration capabilities to the U.S. government and its allies. The company has more than 60 years of proven experience providing advanced engineering and analysis, IT and C5ISR capabilities to support our nation’s most critical national security missions. Headquartered in Chantilly, VA and with 16 offices around the world, Arcfield employs approximately 1,200 engineers, analysts, IT specialists, and other professionals who put our customers’ missions first, helping them solve their most complex challenges through innovations in modeling, simulation and analysis, digital transformation and C5ISR. Visit arcfield.com for more details.

Responsibilities

Arcfield in Rome, NY is seeking a mid-level field service engineer to support customer on-site system administration.

What you’ll do…

• Work under only general direction to engineer technical solutions to meet a wide range of customer mission scenarios.
• Provide system engineering expertise to define and prepare for technical product integration into customer system environments.
• Support system installation, integration with site infrastructure (email servers, file servers, time servers, PKI servers, etc.), verification of system readiness, validation of security mechanisms, and site accreditation testing processes.
• Support maintenance of customer systems through advanced troubleshooting and timely resolution of incidents to provide maximum system availability.
• Support customer training operations.
• Collaborate with product development teams to resolve incidents and to relay lessons learned during customer support operations.
• Some travel to customer sites may be required.

Qualifications

You’d be a great fit if you… 

• You have system administration experience through prior career/military experience, or a BS degree in Computer Science, Information Technology, or other related technical field with 5-7 years of experience, or Master’s Degree with 3-5 years of experience.
• You have a basic working knowledge of UNIX OS (Linux, Solaris), Microsoft Windows, desktop applications (email, file transfer, browsers), computer networking, and Virtual Machine technologies.
• You have a basic understanding with one or more of the following cloud solutions: AWS, Azure, Oracle, Google, IBM.
• You work well individually and in a team environment as either a team member or team lead.
• You have excellent written and verbal communication skills.
• Must possess and be able to maintain a TS/SCI clearance

It’d be even better if you have… 

• Have extensive systems backgrounds and advanced working knowledge of UNIX OSs (SE Linux), Microsoft Windows, desktop applications (email, file transfer, browsers), computer networking and protocols, Virtual Machine technologies, UNIX scripting, XML technologies/tools, Active Directory, MS Exchange, and system integration, network troubleshooting, regular expressions, and system troubleshooting.
• You have a strong background with one or more of the following cloud solutions: AWS, Azure, Oracle, Google, IBM.
• Have familiarity with secure systems architectures, system fielding, and system approval policies.
• Knowledge of Agile engineering processes.
• Have a good understanding of software development processes sufficient to support collaboration with software engineering teams developing future product capabilities to better meet customer requirements.

Equal Pay Act

EEO Statement

EEO

Arcfield proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active-Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.