Field Service Manager jobs in Alexandria, LA

Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc.

Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry.

We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers.

Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties / Responsibilities :

• Consults with Service Manager to plan effective work and travel schedule, giving priority to customer need, considering location of machine and availability of parts.
• Provides tools and parts and arranges for facilities to perform repair work (usually on customer premises).
• Reports to Service Manager such information as name of customer, description of machine, nature of malfunction, the time involved in working, driving, and waiting, mileage, etc.

so that proper accounts can be charged, and proper billing can be made.

Performs preventative maintenance service to generator sets to include changing engine fluids and filters, inspecting the gensets AC and DC systems, belts, hoses, exhaust systems, and other components.

Responsible for load bank testing and testing automatic transfer switches. Responsible for filing the proper paperwork and checklist pertaining to each inspection.

• Strives to increase technical skills through attendance at company-sponsored vocational schools, annual training meetings of departmental personnel and reading of technical literature.
• Promotes and enhances the company image by maintaining a neat, personal appearance and by keeping the service truck in a clean, polished, and orderly condition.

Required Skills / Abilities :

• Good technical problem solving and trouble shooting skills.
• Know how to use a multimeter.
• Must have own tools.
• Good computer skills.
• Work well with others and possess good people skills.
• Have a professional attitude, and be able to work with customers on a one on one basis.
• Job requires stooping, bending, climbing, and capability of lifting up to 50 pounds.
• Required on occasion to stay overnight at out of town locations.
• Required to be on call rotation 24 / 7 at times.

Education and Experience :

• High School Graduate or GED Equivalent
• Must have valid driver's license and good driving record to be insurable by corporate insurance carrier.
• Must be DOT certifiable. (Must be 21 years of age to be DOT certified).
• Experience with diesel and / or gas engines including servicing and repairing.
• Have some Electrical experience and general knowledge of wiring including reading Diagrams, installation and repair of electrical components and circuits. AC and DC

Benefits :

• Medical / Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K

Last updated : 2024-04-24