Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description:
We are seeking a Field Manager to oversee and manage a group of automotive tool and equipment mobile salespeople in Central Florida. The Field Manager is responsible for managing and providing daily coaching for their designated team in the field. Our ideal candidate will offer ongoing sales coaching, analyze route data to guide performance, achieve short- and long-term sales goals, participate in field customer route sales calls and improve overall customer experience. The Field Manager will provide leadership and vision to motivate the team, monitor compliance with deadlines for truck merchandising and financial reporting and engage in the recruitment process, employee onboarding and training.
What you can expect in your first 30 days:
Job Type:
Full-time / Monday to Friday
Benefits:
Education:
Experience:
License/Certification:
Work Location: On the road around the following areas;
About USA Tools
USA Tools is a Mobile distributor of quality professional automotive repair tools, diagnostic equipment, Lifting equipment, shop equipment and tool storage. Our product line of more than 15,000 items is offered through a network of mobile distributors. Our mission has been to provide professional mechanics and auto enthusiasts with all the premium tools, storage, and equipment they need to get the job done, while also offering best-in-class service and customer support.
Paul's Tools Inc dba USA Tools is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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