Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description:
Field Service Technicians may not have a standard work schedule. Providing support to casinos, Field Technicians must be able to work a flexible schedule as needed. (Short notice, on-call, weekends, holidays, and/or overtime)
Requirements:
Requirements Skills:
Preferred Skills:
· Technical degree or certification.
· Bachelor’s Degree in a related field.
· Gaming industry experience.
· Field Service Technician experience.
· Familiar with networking technologies, digital electronics.
Interblock USA L.C. Benefits include:
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
· May be required to move about, squat, kneel and/or stand an entire shirt.
· Constantly moves, transports, and operations technical equipment.
· Ability to climb stairs, walk, squat, kneel, or drive.
· Ability to move and lift equipment and materials up to 30 lbs.
· May require bending and reaching in areas from floor level to six feet high.
· Requires the pushing and pulling of equipment.
· Work is performed in varied environments, frequently casinos and gaming properties where the noise level can be moderate to elevated.
· May be exposed to a smoky environment as to be expected in a casino or gaming environment.
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Benefits:
Experience level:
Schedule:
Work setting:
Willingness to travel:
Work Location: In person
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