Field Service Manager jobs in Cedar Falls, IA

What you’ll do:

Eaton’s Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements.

In this role, you will perform on-site emergency repairs, start-up services and preventative maintenance in an on-call environment with regional responsibility. Products to include UPS systems, power distribution units and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.
Why Eaton?

• Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth.
• Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
• Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation.
• Tools including a company vehicle, laptop, hand tools, meters and smartphone.
• Award winning efforts to recruit and support military veterans and their families.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualifications:

Required (Basic) Qualifications:

• High School Diploma or GED from an accredited institution.
• Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply), or Military experience.
• Must possess and maintain a valid and unrestricted State Driver's license.
• Must have ability and willingness to undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings.
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• No relocation is being offered for this role. This position is be based remotely. All candidates considered must reside within the greater Des Moines, IA area. Active Duty Military Service member candidates are exempt from the geographical area.

Preferred Qualifications:

• Associate’s Degree in Electrical, Electronics, or related field from an Accredited Institution or currently enrolled in a Bachelor’s degree in Engineering program from an accredited institution.
• Minimum of three (3) years experience working with Power Systems, Battery Technologies and/or Electronics.
• Ability to read schematic drawings and knowledge of troubleshooting, test and repair techniques.
• Electrical Technology Certificate from an accredited institution.

Skills:

Position Success Criteria:

• Ability to work with other Field Service Technicians and take directions from the lead Field Service Technician on site.
• Incumbent may be required to perform the following tasks, but not limited to, frequent, occasional, or seldom: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances.
• Ability to lift up to 75lbs.
• Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming.
• Understand how to use Oscilloscope.
• Understand how to perform phase rotation and phase alignment checks.
• Basic understanding of network functionality and sealed and wet celled battery theory and application.
• Understand the proper use of hand-tools, and when it is appropriate to use insulated tools.
• Understand need for safety and comply with company and customer rules on safety.
• Must demonstrate proficiency on products and field processes before being dispatched to the field.
• Must provide high quality of service.
• Self-starter and motivator.
• PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook.
• Proven/Strong written and oral communication skills.
• Frequent travel to customer sites is required, with up to 25% of drive-time expected.

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