Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JBT Diversified Food & Health is a prime solutions and equipment provider within the fruit and vegetable industry segment. From preparation to preservation, conveying and packaging, our comprehensive range of technologies captures the freshness, taste, texture, appearance and nutritional value of fresh and processed fruit and vegetable products, and we have a fantastic opportunity for a Field Service Project Manager to join our team!
Work with capex quote department to confirm clear concise proposal generation to insure costing and delivery expectations are bid correctly to aid in order fulfilment once projects are wonWork as liaison between sales and production prior to order acceptance to align customers’ expectations with productions scheduling needsManage pre-order alert meetings to insure projects are well defined and timings agreed prior to order entryWork with inside sales team at order entry to insure clearly defined deliverables (products and services) and the timing required to meet customer expectationsCoordinate internal resources and third parties/vendors for the flawless execution of projectsGather required project data (electrical, mechanical etc.) in advance of kickoff meetingsCoordinate kick-off meetings once orders are entered to insure clear communication of deliverables and timing as well as defining ownership of assembliesPrepare, distribute and keep current project Gant charts (MS Project or similar)Plan and maintain the “job” in EpicorSchedule and lead weekly meetings for the front office as well as assembly production groupsManage change orders and any conflicts that may arise directly with customer during order fulfilment keeping outside sales in the loopQuickly recognize potential problems during the fulfillment process and escalate within the company and insure satisfactory resolution.
Organize and be an integral part of FAT testing to insure products meet original job specifications and insure customer satisfaction prior to shipmentInsure customer schedule for install/commissioning is known, remains accurate, and our service department is in the loop Insure product documentation is on site prior to commissioning to insure smooth startup and after sale customer satisfaction for future parts ordersManage any final punch lists to insure project completion in a timely mannerGain project completion signoff from customerLead postmortem meetings and share learning from each project (good or bad).
2-4 year degree preferredPMP Certified in Project Management preferred5 years of proven working experience as a Project Manager in a manufacturing/packaging equipment machinery environmentSolid technical background, with understanding or hands-on experience in a manufacturing environment.
Must have excellent interpersonal and communication skills both with individuals and in teams. Must be comfortable communicating both formally and informally within all levels of customer organizations.Must be self-directed and have the desire to take on new challenges without being prompted and exhibit a strong work ethic. Need to have a strong sense of urgency.Strong working knowledge of Microsoft Office. Experience with MS Projects (or similar) a plusStrong organizational skills with attention to detail.
BENEFITS
JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Susan Cotton at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.
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