Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a skilled and customer-oriented Service Writer to join our team. As a Service Writer, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for automotive sales and possess strong communication skills, we would love to hear from you.
Duties:
- Greet customers and assist them with their service needs
- Conduct vehicle inspections and accurately document customer concerns
- Provide estimates for repairs and maintenance services
- Coordinate with service technicians to ensure timely completion of work
- Communicate with customers regarding the status of their vehicles
- Upsell additional services or repairs as needed
- Maintain accurate records of customer interactions and transactions
- Handle customer complaints or issues in a professional manner
Qualifications:
- Previous experience in automotive sales, service writing, or related field preferred
- Strong knowledge of automotive diagnostics and repairs
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient computer skills for record keeping and invoicing purposes
Benefits:
- Competitive pay based on experience
- Opportunities for career advancement within the company
If you are passionate about providing exceptional customer service and have a strong background in automotive sales or service writing, we encourage you to apply. Join our team and contribute to our mission of delivering high-quality vehicle maintenance and repair services to our valued customers.
Note: This job description is intended to provide a general overview of the position and does not include every task or responsibility that may be required.
Job Types: Full-time, Part-time
Pay: $31,200.00 - $57,086.55 per year
Expected hours: 20 per week
Benefits:
Day range:
Shift:
Ability to Relocate:
Work Location: In person
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