Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Bane Machinery is the authorized distributor for several major construction equipment manufacturers including Kobelco, Link-Belt Excavators, Hitachi, Dynapac, Terex Trucks and Liebherr. We provide dedicated sales, rentals, parts and service support for our customers. For more information about Bane Machinery log on to www.banemachinery.com.
The Service Technician is responsible for safely providing high quality and effective repair of equipment and provides excellent customer service, maintains professionalism, and ensures appropriate and detailed records for time, parts, supplies, purchases and repairs.
* Note: Our company is not subject to Federal guidelines that require COVID vaccinations for employees *
Duties and responsibilities include, but are not limited to:
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0 Field Service Manager jobs found in Fort Worth, TX area