Field Service Manager jobs in Grand Forks, ND

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Lead Technician - Field Service
  • Wesco
  • Oslo, MN FULL_TIME
  • The DCT Lead will work in the data center onsite. Typical duties include:

    • Standard DCT duties:
      • Work in customer’s Data center, providing 24x7 technical support in shifts
      • Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff
      • Regular physical / visual inspection of IT Server/Network equipment
      • Troubleshoot, diagnose, and repair issues with hard drives, DIMMs, CPUs, and motherboards.
      • Replace faulty components and ensure that all equipment is running smoothly.
      • Work closely with other members of the data center team to ensure that all equipment is properly maintained and repaired.
      • Monitor and maintain data center equipment, including server racks, power distribution units, and cooling systems.
      • Utilize monitoring software to track the performance of data center equipment and identify potential issues.
      • Maintain accurate records of all repairs and maintenance activities.
      •  Provide onsite support during planned/unplanned power down / up events.
      • Ensure compliance with all relevant regulations and standards related to data center operations.
      • Potential: Working with OEM vendors on Servers installed with Direct Chip Cold Plate Liquid Cooling (Training will be provided)
      • Potential: Working with OEM vendors on Servers installed in Immersion Liquid Cooling tanks.

     

    • Lead role:

     

    • Maintain staff coherence and morale by training, monitoring, and resolving problems quickly.
    • Maintain and strengthen working relations with all groups within and out of the IC.
    • Supervise Datacenter technicians to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
    • Ensure Quality requirements are met, ensure DCTs are properly trained and supervised
    • Ensure HSE compliance onsite
    • Report directly to the overall PM and Director of services
    • Maintain the Shift Rota

     

    Qualifications:
    • Experience in leading teams
    • preferred: HSE supervisory certification
    • Knowledge of L1-L7 network architecture, TCP/IP, Switching, Routing, and Optical communication technology.
    • A and CCNA certifications; and/or training from applicable hardware and software manufacturers will be an asset.
    • Good understanding of  power and airflow systems will be an asset.
    • Bachelor’s degree in Telecommunication, EE, Computer Science, or other related fields.
    • 2-3 years of experience in a data center environment, with a focus on break-fix and hardware repair.
    • Strong knowledge of hard drives, DIMMs, CPUs, and motherboards.
    • Familiarity with server racks, power distribution units, and cooling systems.
    • Ability to troubleshoot and diagnose issues with data center equipment across multiply ISO/OSI layers
    • Strong organizational skills and attention to detail.
    • Ability to work independently and as part of a team in a fast-paced environment.
    • Knowledge of relevant regulations and standards related to data center operations.
    • Excellent communication and interpersonal skills.
    • Must have a business level proficiency in English.
    • Good communication skills and a willingness to learn new server technologies are key requirements for this role. The candidate should also have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair. 
    • Having experience in direct-on chip cooling and immersion cooling on IT rack is an advantage

     

    If you are a motivated individual who is passionate about break-fix and hardware repair in a data center environment, and enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Data Center Technician - Break-Fix.

     

    Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.

  • 15 Days Ago

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Field Service Technician
  • United and Turtle Mountain Communications
  • Langdon, ND FULL_TIME
  • The Field Technician I is responsible for the installation, service, and upgrade of customer premises equipment and for the corresponding connection to the central office. Installs initial wiring or r...
  • 1 Month Ago

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Field Service Technician
  • Titan Machinery
  • Grand Forks, ND FULL_TIME
  • Overview Titan Machinery needs to add an Application Field Service Technician covering Northwest MN/Eastern ND to our team! As a Case IH Application Diesel Mechanic, you will be a valued member of Tea...
  • Just Posted

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Field Service Technician
  • Titan Machinery
  • Devils Lake, ND FULL_TIME
  • Overview Titan Machinery needs to add an Application Field Service Technician covering Northwest MN/Eastern ND to our team! As a Case IH Application Diesel Mechanic, you will be a valued member of Tea...
  • Just Posted

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Field Service Technician
  • Titan Machinery
  • Crookston, MN FULL_TIME
  • Overview Titan Machinery needs to add an Application Field Service Technician covering Northwest MN/Eastern ND to our team! As a Case IH Application Diesel Mechanic, you will be a valued member of Tea...
  • Just Posted

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Field Service Technician
  • Titan Machinery
  • Thief River Falls, MN FULL_TIME
  • Overview Titan Machinery needs to add an Application Field Service Technician covering Northwest MN/Eastern ND to our team! As a Case IH Application Diesel Mechanic, you will be a valued member of Tea...
  • Just Posted

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0 Field Service Manager jobs found in Grand Forks, ND area

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Civil Engineering Project Manager - Municipal
  • Advanced Engineering & Environmental Services, Inc.
  • Grand Forks, ND
  • Position Description Project Manager - Civil Engineering | Grand Forks, ND AE2S has an exciting opportunity for individu...
  • 3/28/2024 12:00:00 AM

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Postal Clerk
  • The Postal Service
  • Grand Forks, ND
  • POSTAL CLERK NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government rel...
  • 3/28/2024 12:00:00 AM

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Postal Mail Processor
  • The Postal Service
  • Grand Forks, ND
  • POSTAL CLERK NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government rel...
  • 3/28/2024 12:00:00 AM

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Senior Writer
  • Outlier
  • Grand Forks, ND
  • Outlier helps the world's most innovative companies improve their AI models by providing human feedback. In this role, y...
  • 3/28/2024 12:00:00 AM

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HVAC Service Sales Rep
  • Johnson Controls International
  • Grand Forks, ND
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 3/26/2024 12:00:00 AM

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Management Trainee Program
  • Buckle
  • Grand Forks, ND
  • Summary Buckle is searching for the next leaders in retail and sales. As a Management Trainee, you will work directly wi...
  • 3/26/2024 12:00:00 AM

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Manufacturing Engineering Manager
  • Cirrus Aircraft
  • Grand Forks, ND
  • Job Summary: The Advanced Manufacturing Engineer Manager is responsible for the development and implementation of new an...
  • 3/25/2024 12:00:00 AM

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Territory Sales Representative
  • PMA USA (Performance Matters Associates, Inc.)
  • Grand Forks, ND
  • PMA USA, a group of extraordinarily successful representatives across the nation is looking to expand our team! We bring...
  • 3/24/2024 12:00:00 AM

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$108,621 to $141,528
Grand Forks, North Dakota area prices
were up 0.8% from a year ago

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