Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Verity is the global leader in autonomous indoor drone systems. Our integrated inventory tracking system enables zero-error warehousing for big box retailers, third-party logistics providers, and manufacturers. Verity’s system is used by industry leaders around the world, including DSV and Maersk. Verity's live events solutions help create stunning effects for top names in the entertainment industry like Drake, Céline Dion, Justin Bieber, Metallica, and Cirque du Soleil.
We are looking for a highly skilled and motivated Field Service Technician to join our Operations team. You will be responsible for on-site installations of Verity's cutting-edge systems in our client’s facilities. This role requires a keen attention to detail, strong technical acumen, and the ability to work collaboratively with cross-functional teams.
What you'll do:
What you bring:
Who you are:
Why you’ll love Verity:
Are you ready for a great adventure?
Learn more about who we are, what we do, and how we think at www.verity.net
Application in English or German.
Only direct applications are considered.
We strive to create an inclusive environment that empowers our employees. All qualified applications will receive consideration for employment without regard to race, nationality, religion, sexual orientation, gender, age, physical [dis]ability, gender identity or length of time spent unemployed.
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