Field Service Manager jobs in Lancaster, PA

Specialty Building Products is a people-first organization. Reeb® is an SBP Brand.

You may be wondering, why should I join Specialty Building Products?

• We live our Core Values, and they reflect what we actually believe and how we actually behave. They are who we are. You are joining a team that is built upon a strong culture and standards for success.
• Flexibility is offered here; we trust in the expertise, skills, and actions of our employees.
• We welcome you to something bigger than yourself with all the tools necessary to excel in your role.
• Grow with us; we offer a career, not just a job. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us.

Perks of working at Reeb Millwork:

• Competitive Weekly Pay
• Quarterly Bonus (Eligible Day 1)
• Comprehensive benefits package includes Medical, Dental, Vision
• Company-Paid Life Insurance & Disability
• 401(k) with employer match
• Paid Vacation & Holidays
• Assigned to your own vehicle
• Company-Paid cell phone
• Company-provided tools, equipment, and uniform

Essential Functions:

• The position requires excellent interpersonal and professional interaction when communicating with customers, including but not limited to the homeowner, contractor, and vendors.
• Travel to job sites to perform service work requests requiring repairs, replacement, or touch-ups of door unit components.
• Responsible for assembling semi-custom – level 2 single-door units
• Prep the material for assembly using exact measurements
• Must be capable of operating several different saws to cut material
• Must have the ability to read work orders to ensure assembly accuracy.
• Make necessary repairs or adjustments to ensure the quality of the product.
• Utilize the Field Service Software to communicate activities and complete updates on work performed.
• Provide no-charge warranty work and “service for a fee,” which requires field evaluations, quote generation, and processing of credit card payments when required.
• Safely conduct all activities, adhering to company safety standard

Qualifications – A qualified candidate will have:

• High School Diploma or GED – Associates Degree preferred.
• May require occasional overnight stays dependent on installation location.
• Valid driver’s license and safe driving record.

• Manufacturing experience of doors (Plus)
• Technical knowledge of procedures required to repair and maintain all products sold by Reeb.
• Outstanding artisanship (experience in finish carpentry with an emphasis on millwork and trim is preferred.)
• Ability to work from ladders and lifts at various heights.
• Lifting and maneuvering heavy objects exceeding 100 pounds.
• Excellent communication and customer service skills (especially when interacting with difficult people).

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

Reeb® Millwork is an equal opportunity employer. It is our policy not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.