Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
PRINCIPAL JOB FUNCTIONS:
Client Service
Schedule home monitoring visits according to federal regulations and Family Service policies.
Train new child care home providers in a timely manner.
Conduct nutrition education workshops.
Provide on-going technical assistance to providers.
Travel frequently to client homes for monitoring and/or training.
Record Keeping/Documentation
Maintain own provider records and submit documentation, updates and completed forms to the Lincoln office in a timely manner.
Complete appropriate documentation of each child care home served.
Maintain and utilize laptop, iPad, printer for necessary reports and access to database.
Community Relationship
Market CACFP in assigned territory and recruit new providers to the program.
Participate on community committees such as Regional Training grant and other child care related groups.
Create annual marketing goals.
Agency Involvement and Professional Growth
Participate in agency PQI process.
Participate in agency committees as assigned.
Demonstrate professional growth.
Maintain orderly and clean work environment.
Interpersonal Relationships
Maintain a positive respectful demeanor in all contacts with clients, visitors and staff.
Utilize supervision to gain guidance in handling difficult client situations and establishing priority for the job.
Work to build positive productive relationships with other staff.
Cultural Sensitivity
Embraces and displays sensitivity relative to the cultural and socioeconomic characteristics of the agencys service population.
Mission and Core Values
Completes work assignments/expectations within the agencys mission of Helping Families Thrive and embodies the agencys core values by being family-focused, adaptable, passionate, collaborative, accountable, and preventative.
Performs other duties as assigned.
Please note this is a part-time position.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
Excellent customer service skills, public speaking ability, child care skills, and general computer skills.
EDUCATION AND EXPERIENCE:
Associates degree required; Bachelors degree preferred. Six months to one year of relevant prior experience.
OTHER CREDENTIALS / CERTIFICATIONS:
Valid Drivers License and proof of auto insurance that meets at least the Nebraska minimum liability standard.
PHYSICAL REQUIREMENTS:
Characterized as medium work requiring exertion of 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or a greater than negligible up to 10 pounds of force constantly to move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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