Field Service Manager jobs in Little Rock, AR

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr. Field Service Tech - Russellville, AR (Remote)
  • Signode -Sr. Field Service Tech
  • Russellville, AR FULL_TIME
  • Sr. Field Service Tech - Russellville, AR (Remote)

    Apply Now

    Description/Job Summary

    Compensation:

    • $35.50 - $42.75/hourly based on experience and background


    Benefits:

    • Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.


    Summary

    Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines.  This position requires daily travel by auto with frequent overnight stays.  Daily drive time is usually from 1 to 6 hours on a given day.


    Essential Functions

    • Perform daily task in accordance with all Safety regulations and protocols. Completes all safety related training on time and to expectation. 
    • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
    • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
    • Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
    • Technical support and training to Signode Technicians.
    • Monitor and manage their schedule service calls for accuracy and completion.
    • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
    • Make adjustments and test for proper operation on designated equipment assigned.
    • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
    • Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
    • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
    • Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
    • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
    • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
    • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives.
    • Prepare comprehensive, non-conformance reports and service bulletins.
    • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.  


    Position Qualifications


    Education: High School Degree, Technical or similar College Degree 

    Experience: 4-5 years of transferable experience. 

    • Electrical, Mechanical, Blueprints, Schematics and PLC background 
    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (electrical or mechanical or automation courses). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Safety and security 
    • Team player 
    • Customer Focus 
    • Decision Making / Judgment 
    • Independence 
    • Results-Oriented 
    • Process Management 
    • Resourcefulness 
    • Listening 




  • 19 Days Ago

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Director of Operations - Field Manager
  • Bert Black Service Companies
  • Little Rock, AR FULL_TIME
  • Embark on a transformative journey with Bert Black Service Companies! Nestled in the bustling heart of Little Rock, AR, we're on the lookout for a visionary leader to step into the role of Director of...
  • 19 Days Ago

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Oracle Field Service-Manager
  • PRICE WATERHOUSE COOPERS
  • Little Rock, AR OTHER
  • A career in Oracle consulting will provide you with the opportunity to help organisations use enterprise technology to achieve their digital technology goals and capitalise on business opportunities. ...
  • 1 Month Ago

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Field Service PDM Technician/Millright
  • Hi-Speed Industrial Service
  • Little Rock, AR FULL_TIME
  • INTRODUCTION The purpose of this job description is to specify the duties of a Lead Motor Technician at Hi-Speed Industrial Service. BASIC FUNCTION The basic function of the Motor Technician is to suc...
  • Just Posted

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Fleet Manager
  • Fleet Manager
  • Little Rock, AR FULL_TIME
  • At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
  • Just Posted

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Premium Insurance Field Auditor - Little Rock, AR
  • EXL Service
  • Little Rock, AR FULL_TIME
  • The Role and Responsibilities: The Premium Insurance Field Auditor conducts insurance policy audits for Worker’s Compensation, Auto and General Liability policies. This is done by auditing the policyh...
  • 7 Days Ago

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0 Field Service Manager jobs found in Little Rock, AR area

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Event Sales Manager
  • Little Rock Marriott
  • Little Rock, AR
  • Property Description: The Little Rock Marriott presents an exciting opportunity for job applicants seeking a fulfilling ...
  • 4/25/2024 12:00:00 AM

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Director, Sales Account Management
  • Concentrix
  • Little Rock, AR
  • Job Title: Director, Sales Account Management Job Description **Director, Sales Account Management, Retail Vertical** At...
  • 4/25/2024 12:00:00 AM

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Director of Business Development
  • Cayuse Holdings
  • Little Rock, AR
  • **Overview** The Business Development Director - Department of Defense (DOD) - Missions & Programs - Business Developmen...
  • 4/25/2024 12:00:00 AM

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Account Executive
  • Radiophone
  • North Little Rock, AR
  • Radiophone is seeking an experienced Account Executive to be part of a small, dynamic team that will continue growing ou...
  • 4/24/2024 12:00:00 AM

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Account Executive
  • ATG
  • North Little Rock, AR
  • As an Account Executive for the AEC (Architecture, Engineering, and Construction) industries, you will engage with local...
  • 4/23/2024 12:00:00 AM

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Professional Services Sales Executive
  • Lone Star Communications, Inc.
  • North Little Rock, AR
  • Job Description Job Description Job Purpose: This position is responsible to the Director of Professional Services Sales...
  • 4/23/2024 12:00:00 AM

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Sales Engineering Manager - Copiers/Projectors
  • Canon USA & Affiliates
  • Little Rock, AR
  • **About the Role** Canon USA is seeking a Sales Engineering Manager - Copiers/Projectors (Manager, Sales Engineering). T...
  • 4/22/2024 12:00:00 AM

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Field Sales Representative
  • Techtronic Industries - Tti
  • Little Rock, AR
  • About Us: TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to...
  • 4/21/2024 12:00:00 AM

Little Rock is located at 34°44′10″N 92°19′52″W / 34.73611°N 92.33111°W / 34.73611; -92.33111 (34.736009, −92.331122). According to the United States Census Bureau, the city has a total area of 116.8 square miles (303 km2), of which 116.2 square miles (301 km2) is land and 0.6 square miles (1.6 km2) (0.52%) is water. Little Rock is located on the south bank of the Arkansas River in Central Arkansas. Fourche Creek and Rock Creek run through the city, and flow into the river. The western part of the city is located in the foothills of the Ouachita Mountains. Northwest of the city limits are P...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$111,531 to $145,313
Little Rock, Arkansas area prices
were up 1.2% from a year ago

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