Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Have a knack for troubleshooting complex mechanical systems? Ready to roll up your sleeves and do the work to make our briquetting systems run smoothly? At RUF, we’re all about doing the hard work to ensure our machines are top-notch. We’re excited to meet equally high-quality candidates as we search for a machine repair and service tech to join our team!
If that sounds like you, keep reading.
Our field service technicians serve as the face of our friendly, environmentally-conscious company. When you’re onsite at a client’s business, you must be able to provide world-class service in a professional manner. At RUF, our goal is simple: We drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
In a dream candidate, we’re looking for:
In addition, our ideal candidate must live in Lorain, Western Cuyahoga, or Northern Medina counties.
We’re seeking someone who will really fit in with our team, so please only apply if you consider yourself a reliable, coachable problem solver who’s ready to work in a team environment!
If we hire you, we’ve got your back! Here are the benefits our new team member can expect:
RUF Briquetting Systems is fiercely dedicated to providing high-quality equipment and service to our clients. We always stand behind everything we do! Over the years, our clients have come to expect unmatched service, spot-on expertise, and the highest quality briquettes for any material from our team.
Our parent company in Germany (Ruf GmbH & Co. KG) has been manufacturing sophisticated briquetting systems for over 50 years. Here in the U.S., we deliver the same innovative technology and insight that empowers our customers to reap all the benefits of briquetting.
Sound like something you can be on board with? Reach out to our team today . We can’t wait to hear from you!
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0 Field Service Manager jobs found in Lorain, OH area