Field Service Manager jobs in Middlesex, NJ

Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Field Service Manager jobs

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Field Service Manager
  • Focal Systems
  • Edison, NJ FULL_TIME
  • Company Description:

    Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

    We have built the next generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train and manage their staff. We have proven this with major retailers around the world.

    Job Description:

    Focal Systems is a start-up company based in the San Francisco Bay Area providing a hardware- and software-based subscription service for grocery and retail stores to improve inventory management, reduce out-of-stocks, enhance shopper experience, and remove the checkout lanes. Focal solutions consist of powerful devices mounted on shopping carts and in stores that leverage machine learning and computer vision technology. Shoppers can use the device to locate items in store, find out what is on sale, and ultimately skip the checkout lines. Retailers can use the system to better digitize their efforts in the store and improve customer experience.

    Focal Systems is currently expanding our operations in Canada. We are seeking a Field Service Manager to be an integral member of the Focal customer success and operations organization. The Field Service Manager will work intensively with the Focal Systems operations team to ensure all operations within their region of Canada are sound at all times. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. We are looking for an individual who can lead and champion deployments for our customers in your area. This role will have overall accountability for the successful deployment, maintenance and adoption of our system. This is a full-time position.

    Responsibilities:

    • Managing field team activities, including data collection as well as ongoing technology and customer maintenance
    • Overall accountability for deployment, training and customer success
    • Understanding the customer business  and building plans to exceed expectations
    • Supervision of Field Technicians and contractors
    • Troubleshooting and quality control
    • Onboarding/scanning products into the system
    • Routine stops at our client locations for battery swaps and diagnostics
    • Onsite and offsite maintenance
    • Learn to build devices and deploy them
    • Dynamic oversight of services and operations
    • Serve as primary point of contact reporting anything relevant in the field back to our Product Team
    Requirements:

    • 2 years in a customer-facing technical sales, services or operational support role 
    • Proven team lead or supervisory experience
    • Proactive, resourceful, with a desire to figure stuff out, interested in applying cutting-edge technologies.
    • Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
    • Excellent communication, presentation and demonstration skills.
    • Good understanding of account management and customer success.
    • Organized, detail-oriented, dependable and self-sufficient
    • Strong customer service orientation
    • Interested in technology
    • Thrive in a fast-paced environment
    • Flexible with your schedule, including nights and weekends
    • Must have a valid driver's license and ownership of a reliable vehicle
    • Must have a working smartphone (Android or iPhone)

    Why Focal Systems:

    Strong Mission and Values: 

    We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

    Exceptional Team:

    We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

    Outstanding Partners:

    We work with 10 of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.

  • 18 Days Ago
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Retail - Assistant Manager - 20
  • Signet Jewelers - Field
  • Eatontown, NJ FULL_TIME
  • Banter Assistant Store Manager: Elevate Your Career with Banter by Piercing Pagoda! At Banter, we are on the hunt for individuals who are not just looking for a job, but an adventure! We want dynamic,...
  • Just Posted
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Elite Premium Insurance Field Auditor - Middlesex, NJ
  • EXL Service
  • Middlesex, NJ FULL_TIME
  • Job Description Summary: Advanced level position in which the incumbent’s responsibilities include performing physical and remote audits of insured’s business. Interviews, investigates, collects, and ...
  • 4 Days Ago
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Premium Insurance Field Auditor - Middlesex, NJ
  • EXL Service
  • Middlesex, NJ FULL_TIME
  • The Role and Responsibilities: The Premium Insurance Field Auditor conducts insurance policy audits for Worker’s Compensation, Auto and General Liability policies. This is done by auditing the policyh...
  • 6 Days Ago
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Service Manager - Truck Repair
  • On-Site Fleet Service
  • Kenilworth, NJ FULL_TIME
  • MEDIUM & HEAVY DUTY TRUCK SERVICE MANAGER On-Site Fleet Service, Kenilworth, NJ 08816 On-Site Fleet Service, a full-service Medium and Heavy Duty Truck Repair Company with 4 locations in New Jersey is...
  • Just Posted
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Field Service Technician
  • Renewal by Anderson Metro & Midwest
  • Cranford, NJ FULL_TIME
  • Service Technician Renewal by Andersen - Cranford, NJ Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized...
  • 17 Days Ago
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0 Field Service Manager jobs found in Middlesex, NJ area

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Field Service Manager
  • Canon Solutions America, Inc.
  • Roseland, NJ
  • About the Role: Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultiv...
  • 4/24/2024 12:00:00 AM
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Outside Sales Manager
  • ExecuSource
  • Brooklyn, NY
  • Outside Sales Manager - Renewable Energy Location: Brooklyn, NY Pay: (Contract to Hire) $75,000-$80,000 base + commissio...
  • 4/24/2024 12:00:00 AM
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Outside Sales Manager $75,000-$80,000/yr.+ commissions & bonuses
  • Brooklyn Solar
  • New York, NY
  • Job Description Job Description • OUTSIDE SALES MANAGER Starting Pay: $75,000-$80,000/yr. base + commissions & bonuses R...
  • 4/23/2024 12:00:00 AM
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Auto & HVAC Technician Location: NJ-Burlington County-08016 Post Date: 01-27-23
  • Fitness Machine Technicians
  • Trenton, NJ
  • Fitness Machine Technicians is looking for technicians with Auto and HVAC experience ready for their next challenge.Our ...
  • 4/22/2024 12:00:00 AM
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Field Sales Manager (Elements)
  • F-Secure Corporation
  • New York, NY
  • ** Field Sales Manager (Elements)** * New York **Job Description** F-Secure delivers research-led cyber security to defe...
  • 4/21/2024 12:00:00 AM
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Field Sales Manager - Mid Atlantic
  • Allied Electronics, Inc.
  • East Brunswick, NJ
  • ** Field Sales Manager - Mid Atlantic** Location: East Brunswick, NJ, US, 08816 Brand: Allied Electronics Function: Sale...
  • 4/21/2024 12:00:00 AM
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Field Supervisor - Low Voltage
  • Jet Recruiters
  • New York, NY
  • Job Description Job Description Title: Field Manager Description: The Field Manager is responsible for leading all field...
  • 4/21/2024 12:00:00 AM
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HVAC Estimating Office Assistant
  • Lightning Mechanical
  • Maplewood, NJ
  • Job Description Job Description Lightning Mechanical, LLC has an opening for an HVAC Estimating Office Assistant This po...
  • 4/20/2024 12:00:00 AM
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About Middlesex, New Jersey

Middlesex is a borough in Middlesex County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 13,635 reflecting a decline of 82 (-0.6%) from the 13,717 counted in the 2000 Census, which had in turn increased by 662 (+5.1%) from the 13,055 counted in the 1990 Census. Middlesex was incorporated as a borough by an act of the New Jersey Legislature on April 9, 1913, from portions of Piscataway Township, based on the results of a referendum held on May 6, 1913.[21] The borough's name derives from Middlesex, England.[22][23] According to the United States C...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$136,167 to $177,411
Middlesex, New Jersey area prices
were up 1.5% from a year ago
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What does a Field Service Manager do?

Field Service Manager in Columbus, OH
According to the Harvard Business Review, there are three differences between managers and leaders.
February 23, 2020
Field Service Manager in Tampa, FL
Audits and monitors the assigned account base to anticipate future service and business requirements.
February 13, 2020
Field Service Manager in Asheville, NC
This position reports to a Department Manager and does not have direct reports.
January 29, 2020