Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Store Manager
Adirondack Field (www.adirondackfield.com) is a Lake Placid-based lifestyle and apparel firm seeking a full-time salaried Store Manager to join our team. Founded in 2021, Adirondack Field is an American-made, environmentally-conscious brand outfitting customers with timeless style and comfortable apparel for anywhere they Leisure Adventurously®. This is a unique opportunity to join a growing company and further establish an exclusive Adirondack brand. The company hopes that the person who accepts this position will eventually grow into a larger role within the organization.
Job Description
In July 2023, Adirondack Field opened its first store on Main Street in Lake Placid. The store manager will help to develop and implement standards for operations, customer service, employment, merchandising, and checkout. Adirondack Field seeks someone who views this as an opportunity to expand their career and eventually help open and manage additional stores in the future.
In the off-season (September – June), the Store Manager is expected to be in the store from 10am – 6pm Thursday – Monday (closed Tuesday and Wednesday). In the peak summer season, the Store Manager will have the opportunity to hire staff and flex their schedule.
Key Duties
· Lead selling strategies based on expert knowledge of the product and a client-centric approach
· Manage the business both in-season and with a long-term view balancing market awareness, product knowledge, and client focus
· Build and lead seasonal sales team
· Demonstrate business acumen through KPI’s to develop and support business driving strategies
· Ensure all front and back of house procedures are executed in a client-centered manner
· Oversee inventory processes
· Fulfill online sales orders from store inventory
· Implement tactics to manage and maintain an effective P&L strategy
· Plan ahead for future business needs to continually improve business results
· Communicate effectively and efficiently with the owners
Desired Credentials
· 2 years of customer-facing work experience, retail experience a plus
· Dynamic interpersonal and communications skills, both verbal and written
· Highly- motivated by driving business in a fast-paced, innovative environment
· Business owner mindset with an entrepreneurial spirit
· Independent work ethic, time management skills, and personal accountability
· Computer skills to operate point of sale system, experience with Shopify a plus
Salary range: $35,000 base plus generous profit sharing targeting a total compensation package of $50k
As an Equal Opportunity Employer, Adirondack Field does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. All candidates are encouraged to apply.
Job Type: Full-time
Pay: From $35,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work Location: In person