Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Why LVT:
LVT (LiveView Technologies) is making the world a safer place, and we need your help! Based in Utah, LVT is the world's leader in physical security platforms and data. With our systems in every state and working with Fortune 500 enterprise companies, we're positioned for vast expansion in the years to come. While we were founded nearly 20 years ago, we stay true to our roots of innovation, which has led to our consistent scaling of a rate of 100% year-over-year in the last 5 years. If you are looking for a market-leading organization with untapped potential, look no further than LVT.
We’ve been very intentional about our growth and profitability, which has driven our massive growth trajectory. We need self-motivated, innovative go-getters at every level to keep up with the explosive demand. At LVT, we provide a fulfilling career that allows you to live your best life at work and at home. We provide the culture to work smart and have fun while giving you the flexibility needed for yourself and your loved ones.
If you are looking for an opportunity with leadership, ownership, and accountability, and you're excited about contributing to a high-growth company with a strong foundation where you can make an immediate impact, read on!
Role Description:
The Service Center and Field Operations Manager plays an important role within LVT’s Field Service team. LVT leverages a hybrid model (in-house & 3rd-party) service technician network to set up, service, repair, and transport our mobile surveillance units (MSUs) as we serve customers wherever they are located. In turn, this hands-on role is responsible for managing our in-house, Utah-based team tasked with servicing and repairing MSUs at our local service center as well as managing field resources that travel throughout the local service area, which includes the entire state of Utah.
Responsibilities:
Dual responsibility for managing the service center & local field service team is designed to help LVT fully understand all aspects of field service, which is helpful in training, optimizing, and managing our nationwide network of 3rd party FSPs;
Job Requirements & Qualifications:
Additional skills that could be helpful in this role include:
Benefits
Flexible Time Off, Paid Holidays, 401(K), Equity, Health, Vision, Dental, Voluntary Life Insurance, Wellness Program and best of all working with awesome people - ask about that when you speak with us!
HR Policy
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Must be authorized to work in the U.S.
0 Field Service Manager jobs found in Provo, UT area