Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
ADDITIONAL DUTIES AND RESPONSIBILITIES:
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability necessary for success. An individual must be able to perform each essential duty satisfactorily.
MINIMUM/PREFERRED QUALIFICATIONS:
Minimum: This position requires a High School diploma or GED AND two years' experience in a related field. Must be at least 18 years of age. Persons hired into this position must be licensed drivers and have reliable transportation. If the current license is from out-of-state, a valid Colorado Driver's License is required within ten days of hire. Background check, drug and alcohol check, reference check, and motor vehicle checks must be passed. Current motor vehicle insurance is required. Driving is an essential job duty.
Preferred: Associate's Degree and three years of experience in a related field such as Psychology, Social Work, Education, Early Childhood Education, Medical, Community Service, Human Services, Criminal Justice, Rehabilitation, office management, etc. Working knowledge of Windows and MS Office software and Google Workspace.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee will regularly sit, walk, and stand. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and the public. Hearing requirements include conversation in both quiet and noisy environments. The employee will occasionally lift and/or push and pull up to 50 pounds. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement. This position demands tolerance for various levels of stress.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate to loud. Working conditions normally involve inside environments. This position requires working irregular or extended work hours. The employee is directly responsible for the safety and well-being of clients.
SKILL/ABILITY REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
LANGUAGE SKILLS: Able to read and comprehend simple instructions, correspondence, and memos. Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, manuals, or governmental regulations. Able to write reports, business correspondence, and procedure manuals. Able to effectively present information and respond to questions from groups of administrators, managers, employees, clients, clients' parents, and/or the general public is required.
MATHEMATICAL SKILLS: Able to apply mathematical skills to include concepts such as fractions, percentages, ratios, and proportions to practical situations. Able to compute rate, ratio, and percent and to draw and interpret bar graphs. Able to work with mathematical concepts such as probability and statistical trend analysis.
REASONING ABILITY: Able to deal with problems involving a variety of concrete variables in standardized situations. Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Able to define problems, collect data, establish facts, and draw valid conclusions.
The Service Coordinator Director provides supervision of this position. In general, this position requires that the individual work independently approximately 85% of the time.
Able to work with others, with system issues, and able to work within designated time frames. Patience in dealing with staff, individuals in service, and parents. Able to develop effective working relationships with staff, individuals in service, and the community. Good communication skills and being able to work with others as a team is a must. Able to communicate clearly and concisely, both orally and in writing. Able to perform duties in accordance with agency policies and procedures.
STATEMENT OF UNDERSTANDING:
I have read this job description and understand its contents. I also understand that this job description is not intended to be and should not be construed as an exhaustive list of all the responsibilities, duties, skills, efforts, or working conditions associated with my position.
INSPIRATION FIELD IS AN "AT WILL" EMPLOYER. EMPLOYMENT BETWEEN THE PARTIES IS INDEFINITE AND IS TERMINABLE AT THE WILL OF EITHER OF THE PARTIES AND MAY BE TERMINATED AT ANY TIME FOR ANY REASON.
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