Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Company Overview:
GreenPower Motor Company, Inc (GreenPower) is a leading manufacturer and distributor of purpose-built, all-electric, zero emission and heavy-duty vehicles serving the cargo and delivery market, shuttle and transit space, and school bus sector.
Brief Description:
GreenPower Motor Company is seeking an Aftersales/Field Service Manager. The Aftersales/Field Service Manager position is responsible for aftersales customer service, communication, and retention. An idea candidate will possess technical automotive aftersales knowledge and have the ability to lead a team that has the technical acumen and ability to provide high-level customer service to our customers. An ideal candidate is a team-leader self-starter who is experienced in team management. This position requires high-level critical thinking, conceptualization, implementation skills, and the ability to thrive in a fast pace environment.
Requirements
Requirements and Core Competencies:
Physical Requirements:
Considerable physical activity with prolonged periods of sitting and computer work. May require handling of objects that can weigh up to 50 pounds.
Working Environment:
Work is normally performed in an office work environment.
Other environments may include:
Equal Opportunity Employer:
GreenPower Motor Company is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process please email hr@greenpowermotor.com and let us know the nature of your request and your contact information.
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