Field Service Manager jobs in Rockford, IL

• Paid Holidays and Paid Time Off
• Careers Advancement Opportunities - we are always looking to promote from within!
• Reimbursement for any successfully completed ASE certifications
• Flexible Scheduling with a rotating day off
• Closed on Sundays
• Competitive Compensation with bonus incentives
• Tool stipend
• Paid training

• Make Customer Satisfaction number one
• Identify customer concerns and needs
• Professionally review all completed inspections offering solutions and benefits
• Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment
• Assist the Store Manager to oversee all aspects of operating a service center and employees for top-line sales and profits
• Assuring all shop personnel are following the processes in place for vehicle inspections, sales processes, and safety procedures
• Assist the Store Manager in hiring and maintaining a staff of professionals that reflect the company culture
• Assist the Store Manager in controlling costs, shop maintenance, cost of goods, payroll, and quality control standards

• Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed
• Knowledge of the automotive industry and trends
• Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
• Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success

Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals.

OUR MISSION STATEMENT

To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service.

There was a time in America when you either did it right or you didn’t do it at all. Your work was your reputation. Character was forged from a solid job well done — again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there’s only a right way. Tuffy. Done Right. Period.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.