Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
At Epson exceptional starts with a great team. When you put people first, exceptional things happen. We invest in our employees' success through mentorship, career-long coaching, rewards, recognition, and compensation. This support is one way we inspire employees to build long-lasting careers at Epson.
We realize success doesn't happen on its own. That's why we encourage diverse opinions, ideas and voices across the organization at all levels.
As a global technology company, we're focused on improving everything we do, every day. It's how we deliver purpose-designed solutions-and the services to back them up.
The Senior Manager Field Service will manage the installation, rework, and repair of commercial and industrial printers to ensure a high level of customer satisfaction and an efficient and profitable operation. You will also manage the overall performance and management of the service technicians.
This position will be based out of Epson America's headquarters in Los Alamitos, CA with the opportunity for a hybrid work schedule.
Principal Accountabilities
In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:
Product Knowledge:
Relationship Management:
Department Management:
Skills & Experience:
The starting annual base pay for this role is between USD $142,475 and $195,904. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.
Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.
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