Field Service Manager jobs in Tampa, FL
Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Field Service Manager jobs
Field Service Manager
- Burroughs, Inc.
-
Tampa, FL
FULL_TIME
-
JOB SUMMARY:The Field Service Manager role possesses transformational leadership ability, exceptional executions skills, innovative thinking, laser focus on delivering exceptional customer experience and consistently drives cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeds current levels of service/implementation business performance, and customer satisfaction.Essential Functions/Key Responsibilities:
- Monitor, review and analyze district customer satisfaction levels. Provide input for adjustments and/or improvements and assure compliance.
- Monitor, review and analyze district service/implementation business performance (districts, teams) to established goals and objectives. Provide input for adjustments and/or improvements and assure compliance.
- Assure the achievement of the district service and professional service technical performance and quality goals.
- Mentor and lead all direct reports to achieve optimal efficient performance.
- Monitor, review and analyze capabilities of technicians within the region. Assure that they are trained, certified, productive and proficient to meet or exceed customer needs by providing superior service and professional business performance.
- Assure customer satisfaction levels for service and implementation solutions are met or exceeded throughout the district.
- Assure compliance to corporate policies and procedures regarding safety. Ensure safeguarding of proprietary and confidential information.
- Responsible for compliance of policies and procedures that assure protection and control of all the corporate and customers owned assets within the region.
- Responsible for expense control within the district to comply with targets and goals set within district budgets.
- Assure optimum district profitability through review of district P&Ls
- Assure that district service and professional service business activities and processes are compliant with policies, procedures and standards where applicable.
- Promote career development by creating a learning environment with an emphasis on continuous organizational and skill development at all team member levels.
- Embrace and encourage diversity in the workplace through conscious effort to hire, promote and train a diverse workforce.
- Manage team member recognition: Ensure districts and customer engineers are recognized for outstanding contributions.
- Ensure compliance and education of all Human Resource policies and state and Federal Labor Laws.
- Ability to travel within the district up to 40% of the time.
Knowledge, Skills and Abilities:- Position requires a highly motivated individual with a solid performance history of demonstrated business acumen, leadership and management skills.
- Excellent customer communication skills.
- Acute attention to detail
- Strong interpersonal skills
- Strong analytical and problem solving skills
- Good planning and organizational skills to balance and prioritize work
- The individual should demonstrate and possess a good understanding and knowledge of on-site field service, professional services and business development strategies.
- Knowledge of Company product and service offerings and deliverables; Company operating planning and deployment processes; Company operational and financial standards and requirements; Service Order Attainment and Onboarding processes and deliverables; Company service management/coordination requirements; professional service coordination requirements. (preferred)
- The individual must be a leader with the ability to communicate effectively (oral/written) and demonstrate good problem-solving skills. The individual should possess the ability to satisfy customer requirements with appropriate resource management while creating a culture and operating environment where teams are inspired to meet performance objectives.
Physical Requirements and Working Conditions:- This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.
- This job operates remotely from the DM’s home
- This job requires travel within the district to lead and monitor your team
- This job requires extended availability to field escalations on an as needed basis
Education and Experience:- 5 years of operations managerial experience.
- Experience using MS Office suite, and service ticket tracking solutions.
- Experience managing a remote workforce.
- Four or more years of broad and proven accounting experience
- Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice. - 1 Month Ago
Field Service Manager
- Equix, Inc.
-
Tampa, FL
OTHER
- Equix Energy, Inc. is an energy and utilities contractor that provides construction services. The Equix team is built on pride in the workmanship and abilities of our crews. We have current opening fo...
- 1 Month Ago
District Field Service Manager
- Canon Solutions America, Inc.
-
Tampa, FL
OTHER
- About the RoleResponsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer sati...
- 13 Days Ago
Store Manager - 708
- Signet Jewelers - Field
-
Brandon, FL
FULL_TIME
- Shine with Signet! Banter by Piercing Pagoda is looking for dynamic, driven and creative individuals to join our team. Are you ready to use your business and sales skills to begin a financially reward...
- Just Posted
General Labor/Field Technician
- ENVIRONMENTAL INDUSTRIAL SERVICE CORP OF NEW
-
Tampa, FL
FULL_TIME
- DescriptionResponsible for cleaning tanks in petroleum and related services. Heavy labor component to job, including directing of vacuum hose operations, staging and set up of equipment, and installat...
- 1 Day Ago
Field Engineer Lead
- FLANDERS ELECTRIC MOTOR SERVICE LLC
-
Lakeland, FL
FULL_TIME
- Supervise Services including performing electrical engineering services at customer locations and supervising Field Engineers/ Electrical Service Technicians. Supervisor Prioritize, schedule, and dist...
- 20 Days Ago
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0 Field Service Manager jobs found in Tampa, FL area
Dealer Relationship Manager (Bilingual Spanish)
- AFS Acceptance
-
Tampa, FL
- POSITION SUMMARY We are one of the nation's top automobile loan providers and we are searching for ambitious, highly per...
- 4/22/2024 12:00:00 AM
Account Manager
- Sunrise Landscape
-
Tampa, FL
- Account Manager (Operations) For more than 40 years, Sunrise Landscape, a commercial landscape maintenance, design and i...
- 4/21/2024 12:00:00 AM
Account Sales Manager (EDM)
- DSI
-
Tampa, FL
- DSI is a sales enablement company with an immediate career opportunity for a motivated Account Sales Manager (ASM) for o...
- 4/21/2024 12:00:00 AM
Business Development Representative
- The Nielsen Company
-
Tampa, FL
- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our...
- 4/21/2024 12:00:00 AM
Distribution Partner Sales Manager, TD Synnex
- Equinix, Inc.
-
Tampa, FL
- Who are we? Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Di...
- 4/21/2024 12:00:00 AM
Field Sales Representative
- Bolthouse Farms
-
Tampa, FL
- THE ROLE: FIELD SALES REPRESENTATIVE This position will report to the: Field Sales Manager Travel Requirement: 100% Loca...
- 4/19/2024 12:00:00 AM
Field Service Manager
- American Management Services, Inc
-
Palm Harbor, FL
- Job Requirements: * Strong Verbal Communication * Basic Computer Skills * Phone Skills * Sales and Closing Skills * Can ...
- 4/19/2024 12:00:00 AM
Territory Sales Manager / Outside Sales / Field Sales Manager
- KBI Staffing
-
Tampa, FL
- Job Description Job Description Are you THE ONE? This one of a kind outside sales role includes calling on business owne...
- 4/18/2024 12:00:00 AM
About Tampa, Florida
Tampa is a major city in, and the county seat of, Hillsborough County, Florida, United States. It is on the west coast of Florida on Tampa Bay, near the Gulf of Mexico, and is the largest city in the Tampa Bay Area. The bay's port is the largest in the state, near downtown's Channel District. Bayshore Boulevard runs along the bay, and is east of the historic Hyde Park neighborhood.
Today, Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area". For U.S. Census purposes, Tampa is part of the Tampa-St. Petersburg-Clearwater, Florida Metropolitan Statistical Area....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Manager jobs
$115,050 to $149,898
Tampa, Florida area prices
were up 1.1% from a year ago
were up 1.1% from a year ago
What does a Field Service Manager do?
Field Service Manager in Columbus, OH
According to the Harvard Business Review, there are three differences between managers and leaders.
February 23, 2020
Field Service Manager in Tampa, FL
Audits and monitors the assigned account base to anticipate future service and business requirements.
February 13, 2020
Field Service Manager in Asheville, NC
This position reports to a Department Manager and does not have direct reports.
January 29, 2020