Field Service Manager manages field service personnel to provide effective on-site support and technical assistance with various products or equipment. Plans and oversees installation, troubleshooting, and maintenance of products/equipment to ensure proper function and maximize uptime. Being a Field Service Manager oversees the scheduling and training of field service representatives. Handles service contracts and directs support services. Additionally, Field Service Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Reviews service reports to monitor service performance and enhance customer satisfaction. Ensures all customer issues are satisfactorily resolved, utilizing engineering, manufacturing, and other teams as needed. Requires a bachelor's degree. Typically reports to a director. The Field Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Field Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Position Summary:
As a Service Technician, you will perform preventative maintenance and troubleshoot the repair of industrial air compressors on site at client locations throughout Texas/Louisiana as well as OH, IL, IN, KY, PA, WV, GA and MI regions as necessary. Putting your mechanical expertise to the test, troubleshoot and resolve issues to ensure equipment (precision engines that turn at high speeds) is functioning properly and effectively. A typical repair project may be several days to couple of weeks. Your flexibility, responsiveness and technical knowledge is critical in effectively servicing our customer repair needs. Reporting to the Service Manager, use your problem-solving skills to diagnosis and fine-tune impurities to make certain the compressors are 100% functional. Your ability to correlate the small details of a system to the larger picture will enhance customer satisfaction!
Essential Duties and Responsibilities:
Qualifications:
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Job Type: Full-time
Pay: $35.00 - $50.00 per hour
Benefits:
Schedule:
Experience:
Willingness to travel:
Work Location: On the road
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0 Field Service Manager jobs found in Toledo, OH area