Field Service Manager jobs in Trenton, NJ

This Field Service Staff Manager will be responsible for the territory of  NY, NJ and MA and have direct management responsibility of the Field Services staff.

This is a remote position, ideally location greater New York or Northern New Jersey area with occasional travel to our Bristol, PA offices.

Essential Responsibilities : 

• Direct management of the Field Service Technicians and Work Preparators within the dedicated service region NY/NJ and MA (KPIs : quality of work; profitability; target agreements; employee development; EHS and customer satisfaction).
• Responsibility for classification according to the qualifications of the service technicians in the service region.
• Responsibility for the quality of work execution of Customer Contractual obligations; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP.
• Collaboration in the strategic planning of the service region.
• Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.
• Supporting the Service Sales Manager by developing and introducing standardized processes.
• Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputation on the market.
• Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities).
• Cost optimization of service calls and fulfilment of service contract requirements.
• Escalation of complex technical issues to the Technical Services Group
• Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).
• Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how.
• Review Technician time cards and hours billed
• Ensure on time job closing in working with operations staff

Qualification Requirements :

• Several years of experience in the electrical and/or mechanical field (preferably in plant engineering / energy sector) and in service (preferably)
• Completed technical or electrical / electronic vocational training 
• Excellent written and spoken communication skills in English
• High degree of flexibility and resilience
• Ability to motivate employees internally
• Ability to analyze and optimize processes and procedures
• High degree of customer orientation, problem-solving and negotiating competences
• Confident handling of Oracle and Microsoft applications
• Willingness to travel

Desired Qualifications :

• Knowledge of gas engine series of the Jenbacher products