Field Service Manager jobs in Tucson, AZ

POSITION HIGHLIGHTS

The Field Supervisor is responsible for overseeing the day-to-day operations of the assigned pool technicians. This position will ensure that all assigned work is performed in a safe, timely, effective, and efficient manner by implementing E-Konomy processes. The incumbent is tasked with coaching, training and resolving issues as well as serving as a link between subordinates and upper management.

DUTIES/RESPONSIBILITIES

• Assist with the onboarding and ongoing training for pool maintenance technicians.
• Perform needs assessments on pool maintenance technicians to determine and address areas of opportunities to improve efficiency.
• Perform and/or delegate one-time pool maintenance.
• Perform quality control inspections and ensure all items are completed by technicians.
• Allocate extra pools to technicians.
• Clean extra pools when necessary.
• Cover open pool routes when vacant of for vacation/illness coverage.
• Support pool technicians with troubleshooting equipment chemicals and equipment/chemical safety.
• Supervise, motivate, develop, and provide direct leadership to subordinates.
• Resolve customer disputes and escalate to maintenance manager if not resolved on first contact.
• Communicate concerns and recommend repairs to customers; perform limited repairs on serviced pools.
• Ensure adherence to quality standards and health and safety regulations.
• Additional duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma or equivalent, or equivalent learning attained through experience required.
• Valid driver’s license with clean driving record.
• 2 years’ experience in the pool and spa industry.
• 1 year of experience in a supervisory position.
• CPO Certification, or ability to obtain certification.
• Pima County Health Pool Operator Certification, or ability to obtain certification.

PHYSICAL REQUIREMENTS

• Frequently moves equipment weighing up to 50 pounds.
• Constantly works in outdoor weather conditions.
• Operate a company vehicle.

WHY E-KONOMY?

The People. You will be part of an exceptional group of people.

The Opportunity. Whether you want to climb the career ladder or hone your skills in a current role, we give people the opportunity to succeed.

The Benefits. Medical, dental, vision, 401K, paid time off... we have all of that and more.

The Free Snacks. Because who doesn't love a good snack?

Let's be the best. Together.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Work Location: In person