Field Service Manager jobs in Utica, NY

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

Job description

GoNetspeed is seeking an experienced Manager of OSP Field Operations to join our growing team in New York. The Manager of OSP Field Operations will be responsible for residential installations along with day-to-day maintenance and repair within a geographical area. The ideal candidate will have a strong working background managing Field I&M teams.

Essential Job Functions:

•Report to the VP of Construction and Service Delivery and assume daily responsibility for all aspects of field installations and service maintenance within a defined geographical/market area.

•Lead, train, and develop all Technicians, and other Associates in a manner that ensures optimum performance.

•Establish and maintain an efficient daily technician workload with all time frame requirements and installation/repair specifications.

•Facilitate the process for screening, interviewing, hiring, retaining, training, supervising, disciplining, and evaluation, Field technicians, and other associates.

•Analyze operations, identify performance issues, and recommend and implement corrective action.

•Through frequent staff meetings and timely communications ensure new process changes, customer and company quality standards, expenses control, and safety standards are followed within the Field S&D team and associated partners.

•Manage Field OSP partner affiliations to ensure the Field OSP teams are working effectively and efficiently.

•Facilitate Field OSP partner relationships within a defined geographical/market area.

Knowledge, Skills, and Abilities:

•Preferred 6 years of telecommunications industry experience which demonstrates a basic knowledge of telecommunications outside plant residential and business installations, along with service maintenance repair practices.

•Basic knowledge of emerging and advanced communications technologies including Ethernet, Xdsl, and XPon (FTTP).

•Desired previous responsibilities in directing and managing all outside plant Field I&M duties.

•Preferred work leadership experience demonstrating involvement in planning, directing, and monitoring OSP teams with the ability to meet company goals and deadlines.

•Desired work experience demonstrating strong analytical and/or problem-solving skills related to OSP Field

•Experience overseeing and/or conducting OSP Field partner relationships, including pre-bid meetings, bid openings, post bid analysis, preparation of recommendations, securing approvals and generating all required correspondence.

•Effective communication, which involves clearly conveying, delivering, and receiving direction.

•Computer skills are required including excel, outlook, word, PowerPoint, workflow, gps, and inventory systems.

•Skill in oral and written communication

•Skill in reading and interpreting technical documents and forms including purchase orders, invoices, expense reports, time reports, material requisition forms, work orders, trouble tickets, and service orders.

•Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner.

•Ability to pay close attention to detail

•Ability to make sound decisions using information at hand

•Ability to support and defend management decisions

•Must perform work with minimal supervision

•Ability to perform job duties, even if it means working beyond a 40 hour work week

•Construction and/or Engineering experience is a plus but not a requirement.

•Must have valid driver’s license

•Travel throughout Massachusetts frequently required and occasional travel beyond Massachusetts required.

Education and Experience:

High School diploma or equivalent plus 6 years or more of TELCOM plant operations experience also desired.

Previous management experience preferred

Job Type: Full-time

Salary: $75,000.00- 85,000.00 per year

Benefits:

•401(k)

•401(k) matching

•Dental insurance

•Employee discount

•Flexible spending account

•Health insurance

•Health savings account

•Life insurance

•Paid time off

•Referral program

•Vision insurance

Schedule:

•8 hour shift

Ability to commute/relocate:

•Utica, NY  Reliably commute or planning to relocate before starting work (Required)

Experience:

•Maintenance: 1 year (Preferred)

License/Certification:

•Driver's License (Preferred)

Work Location: In person

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.