Field Service Rep. - Electro/Mechanical Equip. jobs in Anderson, IN

Field Service Rep. - Electro/Mechanical Equip. provides on-site support and technical assistance with various electro-mechanical products, equipment, and systems. Troubleshoots malfunctions by reworking, repairing, or modifying non-conforming parts and assemblies within equipment. Being an Field Service Rep. - Electro/Mechanical Equip. installs new equipment or upgrades and provides routine maintenance to ensure function and uptime. Performs trial runs of machinery to test quality and performance rates and trains users on operation and maintenance. Additionally, Field Service Rep. - Electro/Mechanical Equip. develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. May require an associate degree. Typically reports to a supervisor. The Field Service Rep. - Electro/Mechanical Equip. works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Field service rep
  • Autocar, LLC
  • Hagerstown, IN FULL_TIME
  • Description

    Do you want to be A National Account Field Services Rep-Electric Vehicles?

    Can you be comfortable being uncomfortable? Are you fine with always speaking your mind? Can you lead, execute, and stay focused despite many distractions, and do the work yourself if needed?

    At Autocar, we fight for the customer’s needs. We invest in and grow businesses that disrupt their industries by putting the customers’ needs first.

    From big data to industrial manufacturing, we deliver tools that transform the work of the people that use them.

    It takes a special kind of person to be a part of this business in transformation. We are privately owned and expect our team members to act with an owner mindset : Relentless about creating value for the customer.

    Dogged about finding efficiencies and eliminating waste. Standing arm in arm with the rest of the team until the job is done and ready to do it again the next day, with a smile.

    It is not easy do things differently. But we do it because we are passionate about improving our business and the lives of the people who use our tools.

    Your mission

    This position's primary focus is to ensure Autocar meets customer expectations on the all-electric AutoCar Terminal Tractor.

    The person in this role will play a critical role in inspecting and repairing trucks to ensure customers receive the best in class truck.

    What Does it Take to Be Part of Our Team?

    You’ll Achieve These Key Outcomes :

    Achieve E-ACTT product understanding thoroughly within first 45 days

    Act quickly and decisively on all customer communications, proactively reaching out to customers vs. reactive

    Communicate / engage with EVSE suppliers and customers in order to ensure seamless charging capabilities

    Understand ACTT "White-Glove" treatment thoroughly within first 30 days in order to deliver consistent results

    Respond to workorders quickly, thoroughly and effectively in order to ensure customer communication flow occurs

    Through understanding of our Autocar Solutions, Price Cataglog, Advanced Telematics, E-ACTT manuals

    Warranty and Repair procedures

    Assist in the medium- and long-term customer service model with recommendations on E-ACTT service partners

    Maximize costs effective travel by grouping customer visits geographically when applicable

    Any product enhancements done in the field, please work to have proactive planning that will be best served to the business and customers involved.

    Assist in the medium and long term customer service model with recommendations on E-ACTT service partners

    Onsite introductions to ALL E-ACTT customers

    Introductions to the Autocar Service, Opertations, National Account and E-ACTT team

    Understanding of where to utilize resources internally when issues arise; ability to work cross-functionallyeactive

    You’ll Demonstrate These Competencies for Success :

    • Track, report and follows-up on product and technical issues for dealerships and customers.
    • Assist in developing corrective action plans with assigned dealerships and customers to close any service delivery gap s identified.
    • Develop strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product.
    • Coordinate with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
    • Coordinate cost effective, self-managed travel schedules.
    • Other duties may be assigned.

    Essential skills / competencies include the following :

    • Welding
    • Fabrication
    • Press brake
    • Turning (lathe)
    • Fundamental understanding of crane systems; overhead bridge cranes, jib cranes, etc

    Basic competencies

    To perform the job successfully, an individual should demonstrate the following competencies :

    Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

    Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills;

    Shares expertise with others.

    • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback;
    • Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;

    Supports everyone's efforts to succeed.

    Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;

    Monitors own work to ensure quality.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions;

    Uses equipment and materials properly.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

    Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and / or Experience

    Associates degree, electrical certificate or license, five to ten years related experience; or equivalent combination of education and experience.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

    Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Mathematical Skills

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Other Skills and Abilities

    The employee must have welding, electrical, plumbing, machining, machine repair and general maintenance knowledge.

    Where will you work?

    This role is in our Autocar, LLC, headquarters office in Hagerstown, Indiana.

    What do we offer in benefits?

    We offer an attractive compensation and benefits package, to include base salary, incentive bonus opportunities, and benefits such as medical / dental / vision options, 401K plan, etc.

    About Autocar

    At Autocar, we are transforming the vocational truck industry, providing the highest quality, safest, and most advanced technology in the severe-duty class 8 vocational truck segment.

    Every truck we make is custom-engineered, and custom built to the customer’s specifications.

    We are a privately US owned and operated company that expects our team members to act with an owner mindset : Relentless about creating value for the end user.

    Dogged about finding efficiencies and eliminating waste. Standing arm and arm with the rest of the team until the job is done and ready to do it again the next day, with a smile.

    It is not easy do things differently in this industry. But we do it because we are passionate about improving the lives of the drivers that use our trucks.

    Last updated : 2024-03-01

  • 25 Days Ago

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Field Supervisor
  • Roto-Rooter Plumbing & Drain Service
  • Kokomo, IN FULL_TIME
  • Field Supervisor - Estimator is primarily responsible for working with the customers determining the feasibility of work after water damage on the properties. Inspects job site to establish the initia...
  • 20 Days Ago

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Customer Service Rep. / Cashier
  • Herdrich Petroleum
  • Knightstown, IN FULL_TIME
  • Join our team! In this role you are the front line in our relationship with our customer. Offering that great level of service is what will set you apart from others in this very competitive industry....
  • 21 Days Ago

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Customer Service Rep. / Cashier
  • Herdrich Petroleum
  • Rushville, IN FULL_TIME
  • Join our team! In this role you are the front line in our relationship with our customer. Offering that great level of service is what will set you apart from others in this very competitive industry....
  • 21 Days Ago

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Customer Service Rep. / Cashier
  • Downtown Shell
  • Rushville, IN FULL_TIME
  • Join our team! In this role you are the front line in our relationship with our customer. Offering that great level of service is what will set you apart from others in this very competitive industry....
  • 24 Days Ago

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Customer Service Rep. / Cashier
  • Rushville Countrymark
  • Rushville, IN FULL_TIME
  • Join our team! In this role you are the front line in our relationship with our customer. Offering that great level of service is what will set you apart from others in this very competitive industry....
  • 24 Days Ago

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0 Field Service Rep. - Electro/Mechanical Equip. jobs found in Anderson, IN area

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Dynamics 365 Field Service Consultant
  • Diverse Lynx
  • Carmel, IN
  • Role: Dynamics 365 Field Service Consultant Location: Carmel, IN (Onsite) Duration: Full-time JD: Digital : Microsoft Dy...
  • 3/28/2024 12:00:00 AM

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Patient Access Rep- Community Hospital Anderson
  • Community Health Network
  • Anderson, IN
  • Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community...
  • 3/28/2024 12:00:00 AM

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Patient Access Rep- Fishers
  • eCommunity
  • Fishers, IN
  • Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community ...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Fishers, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/27/2024 12:00:00 AM

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Patient Account Representative-DME/Customer Service
  • Community Health Network
  • Fishers, IN
  • Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community...
  • 3/27/2024 12:00:00 AM

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Patient Service Rep - Northpoint Pediatrics - Noblesville
  • eCommunity
  • Noblesville, IN
  • Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community ...
  • 3/27/2024 12:00:00 AM

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Retail Store Customer Service Specialist
  • Sherwin-Williams
  • Noblesville, IN
  • Job Description This is position is essential to the success of our retail stores. Customer Service Specialists work clo...
  • 3/26/2024 12:00:00 AM

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Retail Store Customer Service Specialist
  • Sherwin-Williams
  • Noblesville, IN
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 2/26/2024 12:00:00 AM

Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House. The population was 56,129 at the 2010 census. This is down from 70,000 in 1970. Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electro/Mechanical Equip. jobs
$44,410 to $59,603
Anderson, Indiana area prices
were up 1.3% from a year ago

Field Service Rep. - Electro/Mechanical Equip. in Columbia, SC
When considering cost of living, this places Miami, FL as 2nd out of the 4 largest nearby metros in terms of quality of life for Field Service Rep.
January 16, 2020