Field Service Rep. - Electro/Mechanical Equip. jobs in Bangor, ME

Northern Light Health

Department: Clinical Engineering

Position is located: Northern Light A.R. Gould Hospital

Work Type: Full Time

FTE: 1.0 (40 hours per week)

Work Schedule: 7:00 AM to 3:30 PM

Summary :

Monitors and participates in the preventive maintenance, electrical safety, and equipment repair programs for basic and/or specialty medical equipment. Has comprehensive knowledge and is experienced in most or all facets of job. Has intermediate level of expertise. Capable of assisting less-experienced technicians.

Responsibilities :

• Maintains current knowledge of organization’s policies and procedures. Adheres to governmental and industry specific regulations/laws. Maintains appropriate related documentation. • Provides excellent service with focus on patient and/or customer experience and ensures all functions related to customer service supports the department, member organization, and patient related goals • Prepares, maintains, and distributes documents or information. • Attends education sessions, workshops, and other continuing education opportunities to enhance or gain new skills. • Identifies and advocates for improvement to processes within the department and organization when identified. • Performs tasks according to established guidelines to ensure quality goals and standards are met. • Creates and disseminates reports to appropriate personnel. • Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. • Works with members of the team or department in an effective and efficient manner. • Manages relationships with vendors at level commensurate with position • Performs routine inspection, repair, and maintenance to ensure the effective and efficient operation of equipment and facilities.

Other Information :

• Able to show a basic level of proficiency in at least 4 of the core HTM specialty areas (General Biomed, Dialysis, Respiratory, Laboratory, Anesthesia, OR, Lasers, Sterilization, and Imaging)

Competencies and Skills

• 4 years of relative experience required.
• Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
• Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
• Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
• Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
• Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
• Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
• Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Education

• Required Associate's Degree

Working Conditions

• Potential exposure to hazardous materials.
• Potential exposure to noise levels being uncomfortable.
• Work with computers, typing, reading or writing.
• Extend body and limbs to reach items.
• Prolonged periods of kneeling.
• Lifting, moving and loading 20 to 30 pounds.
• Prolonged periods of walking.
• Need to drive to perform responsible duties.
• Work beyond the regularly scheduled hours.
• Prolonged periods of standing.
• Lifting, moving and loading 30 to 50 pounds.