Field Service Rep. - Electro/Mechanical Equip. jobs in New Haven, CT

Clinical Field Specialist 

***RN's, Radiology Technician's, and Clinical Specialist's encouraged and welcomed to apply!***

***Cryoablation experience strongly preferred for this position***

Duties and Responsibilities:

The Clinical Field Specialist is a customer facing position that will provide clinical support to physicians and staff within specified regions and play a critical role in device training and case support.

Essential Job Functions

• The Clinical Field Specialist position requires someone with a strong clinical aptitude that can work in a team environment to support Regional Managers by covering cases and driving utilization in accounts
• In addition, he/she must build relationships and gain the trust of key physicians and staff
• Serve as primary resource for clinical support in the areas of case coverage and basic troubleshooting to ensure safe and effective use of company products.
• Educate customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms
• Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel to develop optimal solutions
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer utilization, comfort and understating of our company product line
• Effectively meet the needs of internal and external customers with a sense of urgency and drive
• Foster high trust relationships with customers and regional team members
• Serve as a company liaison with customers on clinical and technical matters supporting company initiatives, projects and products
• Support regional and national conferences, medical society sponsored symposia and courses
• Communicate verbally and written with marketing and sales teams to address technical, and clinical issues.
• Administrative activities including online training, timely expense reporting, trunk stock and consignment audits, and any other company requirements
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments 
• Judgment: Be able to make sound judgments and escalate when in doubt
• Teamwork: work with others in contributing to the overall success of the company
• Role will report to the VP of Sales

Education & Certifications:

• Associates Degree or technical certification; Bachelor’s Degree preferred

Work Experience:

• 3-5 years’ work experience in Interventional Radiology sales and/or IR clinical role

Knowledge, Skills & Abilities:

• Strong clinical skills
• Attitude & Enthusiasm: Must have a positive, "can do" attitude
• Communication: Be able to communicate clearly and effectively
• Dependability/Perseverance: always willing to go the extra mile to complete projects on schedule
• Counted on to achieve objectives and be flexible to take on other tasks when required
• Professionalism: adhere to a high level of professionalism by demonstrating ethical behavior
• Excellent interpersonal verbal, written and presentation skills with ability to effectively communicate at multiple levels and to large groups within and outside the organization
• Capable of building strong working relationships with internal/external stakeholders
• Capable of working unpredictable schedule that may occasionally change on short notice due to IR lab schedule changes and or delays
• Proficient computer skills specifically related to Microsoft Office
• 30-50% travel required

Physical Requirements:

• Licensed to operate a motor vehicle

Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.

If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.

Thank you for your interest in Rep-Lite and good luck in your search!