Field Service Rep. - Electro/Mechanical Equip. jobs in Pasadena, TX

Key Activities/Responsibilities:

• Prepare and deliver site specific/customer specific operator, safety and unit specific training as requested.
• Diagnose, troubleshoot and make recommended repairs on company owned and client owned waterblast equipment.
• During standard business hours and after hours as needed, provide customer technical phone support and define, schedule and document customer requested training.
• Collaborate with internal departments and provide technical support to build or repair waterblast equipment.
• Analyze, troubleshoot, recommend and document resolution for warranty repairs. Determine potential reimbursement to customer and coordinate parts order and/or returns.
• Provide and assist Rental Centers in identifying and resolving parts issues and technical repairs.
• Coordinate business travel arrangement, prepare defined reports, and communicate with appropriate individuals on results of customer visits.
• Conduct internal certification testing to ensure final product meets quality and safety standards and complete necessary documentation.
• Comply with define safety standards and personal protective equipment requirements.
• Ensure personnel and customers are training on all products, parts and accessories;
• Technical Information Management
  1. Functions as the primary developer of training programs & training aids. Creator of class content.  Fully develops materials to cover the wide range of offerings.
  2. Administers training to customers and employees through a variety of methods including hands-on presentations and via web-based portals.
  3. Acts as industry expert; consulting with customers and employees on best practices for: Industrial cleaning applications, equipment & skills, Contractor business systems, development & operation, Regulatory compliance & safety and Personnel development & advancement.
• Maintains certifications in training and safety classes;
• Responsible for decisions to create technical information in compliance with OSHA, HAZMAT and HAZWOPPER and manufacturer requirements;
• Responsible for identification, creation and acquisition of training tools, aids and materials in support of training initiatives;
• Willing and able to travel 60%, often with short notice.
• Perform other duties and assignments as requested.

Requirements

• High School diploma or GED equivalent required.
• Strong preference given for Associates in a technical discipline.
• 5 years related experience; heavy duty equipment or diesel engines
• Experience working with electrical, hydraulic and/or mechanical systems.
• Ability to obtain a passport for international travel.
• Strong written and verbal communications abilities
• Posses a valid Driver’s License
• Ability to travel up to 60% and on short notice
• Ability to lift up to 50 lb. and climb stairs and ladders.
• Working knowledge of standard hand tools and computer programs (MS Office Products).