Field Service Rep. - Electronic Equipment jobs in Canton, OH

Field Service Rep. - Electronic Equipment provides maintenance and technical support for company products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site personnel. Being a Field Service Rep. - Electronic Equipment determines when products should be replaced and recommends and plans upgrades. Identifies and troubleshoots malfunctions and conducts or schedules repairs. Additionally, Field Service Rep. - Electronic Equipment develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Requires a high school diploma. Typically reports to a supervisor. The Field Service Rep. - Electronic Equipment works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Service Dispatch - Customer Service
  • Securitas Electronic Security
  • Louisville, OH FULL_TIME
  •  
     
    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.


    As a Dispatcher, you will be the main point of contact for customers and technicians, as it pertains to the creation and scheduling of service tickets. You will be required to manage the technician’s schedules, providing them with their assignments throughout the day, working with them to assess urgent tickets that come in, and making adjustments to ETA’s as necessary. Additionally you will be required to accommodate any work related request from your supervisor or manager.


    Some essential functions include:

    • Take incoming customer calls
    • Schedule and coordinate service calls
    • Create dispatch tickets for service calls
    • Dispatch service technicians to their calls
    • Debrief service technicians after completion of each call
    • Update the system with the technicians on call and time off schedules
    • Respond to all email and incoming messages from numerous mailboxes
    • Maintain the dispatch board/schedule.
    • Forecast workload for 2–3 days out
    • Contact customers with a “parts pending “ status as parts are received for calls
    • Participate in daily conference calls with DSM’s (District Service Manager), where you will escalate SLA and technician availability concerns
    • Perform on-the-job training as needed
    • Provide technician support regarding ticket information, directions, promised scheduled times, parts needed or any other pertinent information
    • Acknowledge all new and update existing tickets

    Minimum Requirements to include:

    • High School Diploma required
    • Some college Preferred
    • Minimum of 1-3 years’ work experience in customer service or a call center environment
    • Ability to accurately type 40 words a minute
    • Good multitasking and prioritization skills
    • The ability to follow written and verbal instructions
    • Ability to perform duties with a high degree of urgency and accuracy
    • Good interpersonal communication and organizational skills
    • A positive attitude and continuous improvement
    • Interface with customers
    • Function well within a team environment
    • Microsoft Word and Excel skills
    • Flexible schedule

    Securitas offers comprehensive benefits including:

    • Opportunity for annual merit pay increases
    • Paid company training
    • Medical, Dental, Vision, and Life Insurance
    • Company Paid Short Term and Long-Term Disability
    • 401K with 60% Match up to 6% of salary
    • Paid vacation, holiday and sick time
    • Educational Assistance
    • Exceptional growth opportunities
    • Wide variety of employee discounts on travel, equipment, and more!


    We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.


    About the Company:
    Securitas Electronic Security



  • 1 Month Ago

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Field Service Technician (Coffee Equipment) Greensboro, North Carolina
  • The J.M. Smucker Company
  • Orrville, OH FULL_TIME
  • Your Opportunity as the Field Service Technician (Coffee Equipment)-Greensboro, NCBring the comfort of a fresh cup of coffee to hard working health care workers, patients, hotel guests, and many more ...
  • 13 Days Ago

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Field Hands-Canton OH
  • Wyoming Casing Service, Inc
  • Canton, OH FULL_TIME
  • Description: Transport crews and equipment to and from job site Visually inspect equipment before, during, and after jobs Conduct/Participate in safety meeting with crew Perform all duties of casing c...
  • 23 Days Ago

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Sr. Customer Service Rep
  • Americold Logistics, LLC
  • Massillon, OH FULL_TIME
  • About Us Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, rest...
  • 21 Days Ago

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TECHNICAL SERVICE REP II
  • Crown Cork & Seal USA, Inc.
  • Massillon, OH FULL_TIME
  • CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate...
  • 22 Days Ago

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Service sales rep
  • Clean Harbors
  • Harrisville, OH FULL_TIME
  • Safety-Kleen in Wheeling, WV is seeking a Sales and Service Route Driver Trainee (Driver Class B Trainee) . This role will train to drive a Class B box truck to provide onsite service for parts washer...
  • Just Posted

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0 Field Service Rep. - Electronic Equipment jobs found in Canton, OH area

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Customer Service Specialist North Canton, OH
  • Choosegreenergrass
  • Canton, OH
  • We are a local organic lawn care company that provides a safe, effective and affordable alternative to traditional, chem...
  • 3/28/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Canton, OH
  • ** Customer Service Rep** Location: Canton, OH, US, 44706 Company: 1100-Applied Industrial Technologies Customer service...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative | Automotive
  • Pull A Part | Canton, OH
  • Canton, OH
  • Job Type Full-time Description "When your car doesn't work, your life doesn't work!" That's our motto here at Pull-A-Par...
  • 3/27/2024 12:00:00 AM

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Regional Field Service Manager, Operations (Logistics)
  • Midwest Industrial Supply, Inc.
  • Canton, OH
  • ** Regional Field Service Manager, Operations (Logistics)** **Job Category****:** Field Service **Requisition Number****...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Utility Pipeline Ltd.
  • Canton, OH
  • Job Description Job Description Who We Are Utility Pipeline Ltd. is a Natural Gas distribution management company. We op...
  • 3/26/2024 12:00:00 AM

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Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Canton, OH
  • Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, ...
  • 3/25/2024 12:00:00 AM

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FT Customer Support Representative (Work From Home)>
  • CrossFit
  • Uniontown, OH
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $27 per hour + bonus / Full benefits - As a Customer Suppor...
  • 3/24/2024 12:00:00 AM

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Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Canton, OH
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 2/15/2024 12:00:00 AM

Canton (/ˈkæntən/) is a city in and the county seat of Stark County, Ohio, United States. Canton is located approximately 60 miles (97 km) south of Cleveland and 20 miles (32 km) south of Akron in Northeast Ohio. The city lies on the edge of Ohio's extensive Amish country, particularly in Holmes and Wayne counties to the city's west and southwest. Canton is the largest municipality in the Canton-Massillon, OH Metropolitan Statistical Area, which includes all of Stark and Carroll counties. As of the 2010 Census, the population was 73,007, making Canton eighth among Ohio cities in population. F...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Field Service Rep. - Electronic Equipment jobs
$40,822 to $50,825
Canton, Ohio area prices
were up 1.3% from a year ago

Field Service Rep. - Electronic Equipment in Santa Rosa, CA
After a federal tax rate of 22% has been taken out, Field Service Rep.
December 23, 2019